Overview
We are seeking a dynamic and detail-oriented Part Time Office Administrator/Customer Service Advisor to join our team! As the backbone of our daily administrative functions, you will ensure smooth office workflows, handing customer service enquires, sales order processing and much more! This position offers an exciting opportunity to develop your administrative and customer service skills while making a meaningful impact within our organization.
Duties
- Ensure all customer service enquires by telephone, email and Zendesk are dealt with promptly and professionally.
- Develop positive relationships with the sales team and customers.
- Ensure all new orders are correctly processed and with the warehouse team by the end of the day.
- Liaise with warehouse team to advise of any priority orders.
- Ensure that the CRM's are kept up to date with accurate customer information.
- Ensure all aged receivables are kept up to date, and chase for late payments.
Experience
- Previous office experience that includes handling administrative tasks such as data entry.
- Familiarity with CRM and Xero accounting software is highly desirable
- Excellent communication skills—both verbal and written—plus professional phone etiquette
- Strong organizational skills with the ability to multitask efficiently in a busy environment
- Attention to detail and accuracy.
This is a part time position of 15 hours a week, Monday - Wednesday with the opportunity of more hours during busy periods.
Due to limited public transport links in the area, candidates must have access to reliable transportation.
Pay: £12.71 per hour
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
- Sick pay
Experience:
- Office Administration and Customer Service: 1 year (preferred)
Work Location: In person
