JOB DESCRIPTION
PLEASE READ ALL of the information contained below BEFORE applying.
Candidates selected for interview will receive a pre phone call before any potential interview is booked.
YOU WILL BE EXPECTED TO BE FAMILIAR WITH THIS JOB DESCRIPTION.
37.5 Hours per week - including a weekend day
ROLE PURPOSE
To assist the store directors and management team in the effective running of the store in order to provide excellent customer service and deliver business objectives.
THE ROLE
Principal Accountabilities
- Lead by example providing first class customer service to both internal and
external customers
- Positively and confidently resolve all customer concerns
- Organise the team on a daily basis to achieve objectives
- Assist the In-Store Trainer, to develop the knowledge, skills and behaviours
required within the team to drive business objectives, challenging poor
performance positively and confidently
- Continuously strive for improvement in product quality and business standards
- Drive efficiencies and profitability in store operations through, but not exclusive to; prepare efficient/effective rotas, cash & stock management, call centre and lab management
- Support the store partners and store manager with the business planning
activities
- Help drive the store key performance indicators (KPIs)
- Manage store compliance effectively and ensure the store remains adheres to legal
requirements
- Keep up to date with developments in the industry and across the business
- Conduct daily briefings with the team providing direction and motivation for the day
- Be accountable for the delivery of projects and targets that have been set
- Ensure their own and their team’s personal development is actively undertaken and in line with business objectives
- Awareness of the local competition and activities within their environments
The Individual
Essential Skills include
- Experience of operating in the retail sector
- Proven ability to lead a team
- Ability to influence at a senior level
- Ability to manage a heavy and shifting workload
- Demonstrate strong team management skills and provide leadership to execute strategy
- Be self-driven and be able to effectively deliver through teams
- Excel in the delivery of set projects and targets
Desirable Skills include
- Operating in the optical and/or hearing sector
- Management and Leadership qualification
BEHAVIOURS
FOCUS ON THE CUSTOMER
We always consider and act in the best interests of the customer
- Have a ‘customer first’ attitude
- Constantly seek ways to improve our service and ‘wow’ the customer
- Understand that everything we do has an impact – direct or indirect – on the end customer
- Have a good understanding and take responsibility for ‘InMoment’ and other feedback from our customers. This includes ‘Service Now’ and ‘Data Requests’
- Recognise how my role and the roles of others make a difference to the customer experience
- Understand the challenges of our people, stores and partners
- Build strong relationships with customers, turning them into ambassadors
SUPPORT THE PARTNERSHIP
We work with our partners to protect our brand and grow the business
- Stand shoulder to shoulder with our partners - in it together - to drive our
business forward
- Understand the importance of confidentially within the business and within the role
- Pull out all the stops to get the best results
- Respect our partners and understand the challenges they face
- Act on feedback to strengthen the partnership
- Deliver on our promises
ACT AS ONE TEAM
We work for one company and support each other to reach our goals
- Have a genuine concern for others and a willingness to help
- Pull together to deliver results
- Consider the impact of what we do on other people and the business
- Respect others’ views, respectfully challenging where necessary and offer our own ideas
- Value what we all contribute to the business
- Be down to earth, open and honest
MAKE IT HAPPEN
We take accountability to see things through and get the job done
- Work with drive and passion, and go the extra mile
- Take ownership for delivering plans and meeting our objectives
- Celebrate success and never be satisfied
- Involve the right people at the right time to get results - and keep it simple
- Raise the bar and be creative to stay ahead Deliver more for less, conscious of cost
UNDERSTAND OUR BUSINESS
We understand how Specsavers operates and what makes us unique
- Respect our history and where it all began
- Get to know our products and services, spending time in store
- Act as ambassadors for the brand
- Seek to understand, ask questions and be curious about what we do
- Embrace and adapt to change as part of our fast-paced business
LEADING AND MANAGING AT SPECSAVERS
As leaders and managers, we recognise that we are here to enable others to be
successful
- Living the values and behaviours, leading by example
- Setting a clear vision and direction, helping people understand their role, what’s expected and how they fit in
- Building trust with our teams through honest, stretching conversations, holding ourselves and others accountable for delivering quality results and growing the business
- Treating everyone equally and recognising people for a job well done
- Supporting the development of our teams and ourselves, investing time in coaching and in developing talent for the future needs of Specsavers
- Being open and approachable, great communicators who pay attention to the views and opinions of everyone in the team
- Actively encouraging our teams to work with others and build effective relationships
- Helps their teams develop a broader understanding of the business and supports people through change
PERSONAL ATTRIBUTES
Resilience
- Persists in the face of major threats to the overall goal
- Stands up for own and company beliefs
- Builds confidence in others in highly stressful circumstances
- Ability to influence at all levels
Drive
- Displays a hunger to beat industry standards
- Treats major obstacles as challenges to be overcome
- Creates an environment of healthy competition
- Pushes constantly for improved business results
- Takes accountability for success of the team and business
Judgement
- Makes key business decisions by applying a breadth of experience and understanding
- Makes complex issues straightforward for others
- Demonstrates a broad business perspective
- Ensures decisions have a positive effect on long term profitability
Agile
- Provides direction and confidence in highly ambiguous circumstances
- Performs strongly in a very wide range of roles and contexts
- Sees the opportunity to benefit from changes that impact the whole company
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Private medical insurance
- Sick pay
- Store discount
Ability to commute/relocate:
- Bath BA1 1EQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- We will be conducting a phone screening prior to interview so please confirm you have read the Job Description?
Experience:
- Optical retail : 3 years (required)
Work Location: In person
