Job Advert
Job Title: Client Accounts Recoveries Coordinator
Location: Salisbury (Hybrid once trained)
Company: Fexco Property Services
Type of Employment: Full Time, Permanent
About this Role:
The Client Accounts Recoveries Coordinator is responsible for supporting the effective recovery of outstanding client debt across multiple client accounts and brands. The role focuses on maintaining accurate debtor records, carrying out collection activities, resolving payment queries, and ensuring timely cash collection in line with business objectives.
Working closely with the Recoveries Assistant Manager, Recoveries Manager, Operational Teams, and Clients, the Coordinator plays a key role in reducing aged debt, improving cash flow, and supporting the overall performance of the Client Accounts Recoveries function.
Main Duties and Objectives:
Debt Recovery & Collections
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Managing client accounts for Multi Brands within the Group, ensuring timely collection of outstanding debt.
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Contact clients via telephone, email, and written correspondence to secure payment of overdue balances.
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Follow established collection procedures and escalation processes.
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Monitor debtor accounts and proactively identify overdue balances requiring action.
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Negotiate payment arrangements within agreed authority levels.
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Ensure all collection activity is accurately recorded within finance systems.
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Work with Debt Collection Agencies and Law Firms to bring Debt Collection to suitable outcomes.
Account Management
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Investigate and resolve payment queries, disputes, and account discrepancies.
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Work with internal teams to resolve issues preventing payment.
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Maintain accurate client account records and supporting documentation.
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Reconcile client accounts and ensure balances are regularly reviewed for accuracy.
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Escalate unresolved disputes and high-risk accounts as appropriate.
Cash Collection & Aged Debt Management
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Support the achievement of cash collection and aged debt reduction targets.
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Review aged debt reports and prioritise collection activities accordingly.
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Monitor payment commitments and follow up on broken promises to pay.
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Assist in identifying accounts requiring escalation to legal recovery or external collection agencies.
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Support bad debt reviews and recovery recommendations.
Stakeholder Management
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Build positive working relationships with clients and internal stakeholders.
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Liaise with Operations, Client Services, and Finance teams to resolve outstanding account issues.
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Provide excellent customer service whilst maintaining a professional approach to debt recovery.
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Support operational teams with debt-related queries and account information.
Administration & Reporting
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Maintain accurate records of all collection activities and client communications.
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Prepare debtor reports and account summaries as required.
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Assist with reporting on aged debt, collections performance, and recovery activity.
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Support month-end activities relating to accounts receivable and debt recovery.
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Ensure documentation is retained in accordance with company procedures.
Controls & Compliance
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Adhere to company policies, procedures, and relevant legislation relating to debt recovery.
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Ensure confidentiality and data protection requirements are maintained at all times.
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Support audit requirements by maintaining complete and accurate records.
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Identify potential risks or issues relating to debtor accounts and escalate appropriately.
Continuous Improvement
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Support initiatives aimed at improving collection performance and reducing aged debt.
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Identify opportunities to streamline processes and improve efficiency.
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Participate in training and development activities to enhance knowledge and skills.
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Contribute ideas to improve customer experience and recovery outcomes.
Essential Skills:
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A strong Passion for Collecting Debt
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Experience within Accounts Receivable, Credit Control, Debt Recovery, or a customer account management environment.
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Experience managing customer or client account queries.
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Strong communication and negotiation skills.
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Good organisational and time management abilities.
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Strong attention to detail and accuracy.
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Ability to manage multiple priorities and deadlines.
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Competent Microsoft Excel and Microsoft Office skills.
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Excellent customer service and relationship management skills.
Bonus Skills:
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Experience within healthcare, recruitment, professional services, or outsourced business services.
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Experience using finance, ERP, or collections systems.
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Knowledge of debt recovery processes and aged debt management.
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AAT studies or equivalent finance experience.
Key Competencies
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Attention to detail and accuracy.
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Excellent communication and interpersonal skills.
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Strong organisational and prioritisation skills.
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Customer-focused approach.
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Problem-solving and investigative skills.
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Ability to work independently and as part of a team.
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Resilient and confident when handling difficult conversations.
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Results-oriented with a focus on cash collection.
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Continuous improvement mindset.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
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