Contract Support Administrator
Join Platinum Facilities and build your future in Facilities Management.
At Platinum Facilities, we're a leading provider of hard FM services. As we continue to grow, we are looking for a proactive and organised Contract Support Administrator to join our team based at The HUB Victoria, one of London's most exciting and modern workplaces.
This is a fantastic opportunity to work on a prestigious contract within a professional, supportive team where no two days are the same. Whether you're an experienced Contract Support professional or someone with strong administrative skills looking to build a career in Facilities Management, we'd love to hear from you.
If you're enthusiastic, eager to learn, and ready to develop within a growing industry, we'll provide the training and support to help you succeed.
What You'll Be Doing
As Contract Support, you'll play a key role in supporting the smooth delivery of our facilities management services by:
- Managing compliance records and ensuring statutory documentation remains up to date.
- Coordinating remedial works and monitoring completion.
- Producing monthly, quarterly and annual reports, including Work in Progress (WIP) reporting.
- Ensuring Planned Preventative Maintenance (PPM) schedules and associated documentation are accurate and up to date.
- Participating in daily planning calls with the contract team.
- Supporting the Contract Manager with CAFM administration, including reactive maintenance, PPM records and reporting.
- Raising purchase orders and processing invoices.
- Planning maintenance visits, reactive call-outs, deliveries and additional works.
- Monitoring service delivery to ensure reactive works and PPMs are completed within agreed SLAs while achieving and exceeding KPIs.
- Building positive relationships with both clients and engineers to ensure excellent customer service.
What We're Looking For
We're looking for someone who is organised, motivated and enjoys working in a fast-paced environment.
Ideally you'll have:
- Previous experience in a Contract Support or Facilities Management administration role.
- Experience using CAFM systems (Concept Evolution experience is highly desirable).
- Strong organisational and communication skills.
- Confidence working with clients and internal stakeholders.
- Good knowledge of Microsoft Office, particularly Excel.
Don't meet every requirement?
We're also keen to hear from candidates with less experience who have excellent administrative skills, a positive attitude and a genuine desire to build a career in Facilities Management. If you're willing to learn, we'll invest in your development and help you grow within the industry.
What We Offer
- Competitive salary.
- 26 days annual leave plus Bank Holidays.
- Ongoing training and professional development.
- Clear career progression opportunities.
- The opportunity to work from The HUB Victoria, a modern, vibrant workplace on a prestigious client contract.
- A supportive, friendly team with opportunities to grow as the business continues to expand.
Diversity & Inclusion
At Platinum Facilities, we're committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences. We are proud signatories of the Mental Health at Work Commitment, the Race at Work Charter, and are a Disability Confident Committed employer.
Job Types: Full-time, Permanent
Pay: Up to £34,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Paid volunteer time
- Sick pay
Experience:
- CAFM - Concept Evo or similar: 1 year (required)
- Facilities maintenance: 2 years (required)
Work Location: In person
