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South Sales Support Manager

Currys -
Field Based

Job details

Permanent | Full-time

Benefits

Company pension
Private medical insurance

Qualifications

Organisational skills
Time management

Full job description

Vacancy ID: 48548

South Sales Support Manager

Permanent

Field Based

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

This role is responsible for supporting the execution of the B2B Hubs sales and support strategy, working closely with all channels across B2B and retail. It focuses on driving customer acquisition, growing new and existing accounts, and enhancing customer loyalty.

The B2B Sales Support Manager will ensure seamless communication and coordination across different Hub locations, contributing to the maximisation of both sales and margin and operational excellence. This role will focus on supporting the implementation of the operating model, driving performance improvements, and maintaining high standards to enhance key metrics such as credit, repeat business, basket profitability, and added value services.

In addition to supporting the wider B2B team, the B2B Sales Support Manager will provide essential support to the National Hubs Manager, assisting with strategic initiatives, reporting, and ensuring alignment between day-to-day operations and overall business objectives.

This role is critical in fostering a highly motivated and capable team that works collaboratively to deliver consistent, high-quality results.

Role overview:

As part of this role, you'll be responsible for:

Collaborating with Business Centre Managers, retail teams, and all other sales channels to maximise performance, streamline administrative tasks, and provide operational support, enabling Hub colleagues to focus on generating new business and growing repeat sales in their local areas.
Supporting the implementation of sales strategies for the B2B Hubs, assisting with daily operations to ensure alignment with overall sales objectives and targets.
Monitoring and reporting on sales and margin KPIs, including conversion rates, account repeat spend, and SMB business growth within the Hubs. Assisting with the execution of local GTM plans to attract new customers. Identifying opportunities for business growth within the Hubs and the wider retail environment, providing insights and support to Regional Managers for executing growth initiatives.
Ensuring adherence to established standards and ways of working within the Business Hubs, maintaining consistency across locations, and working closely with other business areas to integrate solutions. Coordinating with teams to ensure a seamless customer experience, supporting the delivery of appropriate solutions for business customers within the Hubs.
Providing coaching and mentoring to Hub teams, fostering a positive and ethical working environment.
Creating the right environment for both teams and customers, focusing on maintaining high morale, ethical behaviour, and a customer-centric approach to enhance overall engagement and satisfaction.
Contributing to succession and development planning by helping to implement training, upskilling initiatives, and career development pathways that align with progression goals, ensuring teams are motivated and engaged.
Assisting with team morale and retention efforts, helping to create a positive and supportive working environment, addressing team needs, and supporting initiatives to reduce attrition. Managing ER/HR activities, including addressing employee relations issues, ensuring compliance with company policies, and facilitating a supportive environment that aligns with our company values.
Supporting cost management efforts, including identifying ways to reduce unnecessary tasks and costs while improving operational efficiency in collaboration with leadership. Participating in project work that supports the delivery of the transformational agenda, getting involved in key initiatives to drive change. This includes working alongside project leads to ensure milestones are met and that the plan is delivered on time and to the required standards.

You will need:

Experience of working in a fast-paced retail environment.
Ideally experience of working within a retail environment (electronics preferred but other similar environment will be relevant to the role)
Experience of managing large frontline teams.
Experience of working in a matrix organisation, with heavy dependency on other teams to help maximise success in your area of responsibility.
Excellent organisational and time management skills
Excellent relationship building skills

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include Company Pension Scheme, Discretionary/Performance based bonus, Private Health Insurance and Colleague Discounts.

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented People, Communications and Sustainability team and unbox your passion at the UK’s best-known retailer in tech.

#LI-Hybrid

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.

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