The Service Catalogue Lead is accountable for the strategic direction, governance, development, and continual improvement of the Service Catalogue. This role ensures that service offerings are accurately defined, standardised, accessible, and aligned with both business objectives and user needs. Working closely with service owners, operational teams, and key stakeholders, the Service Catalogue Lead drives service transparency, establishes catalogue management standards, and promotes best practices across the organisation. Through effective governance, process optimisation, and the use of data-driven insights, the role enhances the end-user experience, supports efficient service delivery, and enables informed decision-making across the service management landscape.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
