Pay: £12.85per hour
Hours: 27.5 hours per week, Monday to Friday, 8am - 2pm
Overview
We are looking for a friendly, organised, and customer-focused individual to join our busy office team. This is an excellent opportunity for someone with experience in telesales, customer service, sales administration, or office support.
Working within a fast-paced environment, you will be responsible for handling customer enquiries, processing orders, preparing quotations, and providing excellent customer service. We operate an IOP (Intelligent Order Processing) system to help ensure accuracy and efficiency when processing customer orders, helping to minimise errors and maintain high service standards.s.
Key Responsibilities
- Answering incoming customer calls and responding to enquiries
- Processing and inputting customer orders accurately using our IOP system
- Preparing and following up customer quotations
- Providing excellent customer service via telephone and email
- Assisting customers with product information, pricing, and order updates
- Resolving customer queries in a professional and timely manner
- Maintaining accurate customer records and updating company systems
- Supporting the sales team with day-to-day administration
- Carrying out general office duties
The Ideal Candidate
- Previous experience in telesales, customer service, sales administration, or a similar role
- Excellent telephone manner and communication skills
- Strong attention to detail and commitment to accuracy
- Good IT skills, including Microsoft Office
- Confident working with order processing systems and databases
- Ability to prioritise workload and work independently
- Friendly, professional, and customer-focused approach
What We Offer
- Part-time hours (8:00am – 2:00pm)
- Permanent position
- Friendly and supportive team environment
- Full training on our IOP order processing system
- Competitive salary
- On-site parking
To apply, please send your CV along with a brief covering letter outlining your relevant experience.
We look forward to hearing from you.
Pay: £12.85 per hour
Work Location: In person
