We are recruiting for a Product Owner (Claims) on behalf of one of the UK's largest insurance-led organisations, providing critical financial protection to consumers across a major national industry. The business is partway through a large-scale digital transformation, modernising its core platforms and ways of working to deliver a faster, smarter claims experience. This role sits right at the centre of that change, working alongside major transformation partners and cross-functional digital teams.
The successful candidate will own the end-to-end claims product roadmap and drive continuous improvement within an agreed change budget, balancing near-term system stabilisation with a multi-year roadmap towards automation, AI-assisted decision making and straight-through processing (STP) for low-complexity claims. This is a senior, hands-on role that calls for a strong insurance background, covering policies, claims triage, fraud detection and indemnity settlement, paired with genuine curiosity and a bias towards continuous improvement.
Key Responsibilities
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Working with the Consumer Experience Director and Claims Director to define the claims product vision and roadmap, translating business strategy into a prioritised backlog.
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Setting and communicating a phased STP strategy with clear milestones and success metrics, and tracking product-level performance against them.
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Playing a leading role in the transformation programme, including helping design new operating models and embedding good product practice within the team.
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Maintaining a single, transparent, prioritised backlog as the primary intake point for change requests and improvement ideas, ensuring documentation is complete and fit for ongoing continuous improvement.
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Supporting the structured handover of knowledge, products and delivery ownership from the current Claims system programme into BAU, including planning for retention and succession within a long-tenured, highly experienced team.
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Identifying and prioritising automation opportunities across the claims lifecycle, and articulating trade-offs between cost, scope, sequencing, value and delivery capacity to support decision-making.
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Co-ordinating delivery across IT teams within an agile, matrix-managed environment, agreeing clear goals for each delivery cycle and aligning product priorities with available capacity and wider IT priorities.
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Ensuring strong product governance throughout, particularly as AI capabilities are integrated into claims processes.
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Overseeing testing, data migration and cutover planning for legacy-to-new platform transitions.
Key Requirements
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Demonstrable Product Owner experience in a digital/IT environment within insurance, ideally at a senior level with 5+ years in claims.
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Confident in presenting to and influencing C-suite stakeholders.
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Solid understanding of automation technologies and working knowledge of AI/ML applications in insurance, along with strong product governance experience.
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Experience working with data teams to define requirements, interpret model outputs and challenge assumptions.
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Strong grounding in Agile product delivery principles, including roadmap ownership, backlog and demand management, prioritisation frameworks and value-based decision making.
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Understanding of UK insurance regulation and of governance, risk and compliance requirements in IT delivery.
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Certified Scrum Product Owner (CSPO) or equivalent.
If you're excited by the challenge of modernising claims for one of the industry's most trusted names, and want your fingerprints on a genuine automation and AI transformation journey, we'd love to hear from you.
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