Customer Service Advisor - Central Leeds
The rewards
- £25,800 per annum
- Hybrid working
- Permanent, 35 hours per week
- Monday to Friday
The role of Customer Service Advisor:
- Managing a caseload of clients and supporting them through stages of finding sustainable financial solutions
- Gathering and reviewing information and identifying any gaps
- Ensuring cases progress efficiently and accurately
- Acting as main point of contact for clients
- Preparing clear, accurate documentation and maintaining records
- Liaising with third parties and negotiating realistic outcomes
- Ensuring all work meets internal and regulatory standards
The ideal Customer Service Advisor:
- Experience in a customer-focused or regulated environment
- Excellent communication and interpersonal skills
- Strong attention to detail and analytical ability
- Confidence handling sensitive situations and negotiating outcomes
- Experience in financial services, collections, complaints, customer resolutions, or case management advantageous
