JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.
What this job involves: The Technical Support Coordinator plays a fundamental role in operational delivery across JLL's London portfolio, serving as the central coordination point for engineering operations. This position schedules and manages work allocation for shift engineers and day engineers, ensuring seamless service delivery across multiple buildings through a unified team approach. The role is essential to maintaining compliance, meeting service level agreements (SLA), and supporting the engineering team in achieving key performance indicators
What your day-to-day will look like:
Scheduling & Resource Management
Plan, coordinate, and manage daily schedules for shift engineers and day engineers across the London portfolio
Allocate engineering resources effectively to ensure optimal coverage and response times across multiple buildings
Balance workload distribution to maintain service continuity and team efficiency
Coordinate leave, training, and absence management to ensure minimum staffing levels are maintained
Manage shift patterns and rota systems to deliver 24/7 operational coverage where required
Operational Support & Service Delivery
Provide direct technical and administrative support to engineering teams across the portfolio
Monitor work orders and reactive maintenance requests to ensure timely assignment and completion
Track job progress and ensure all works are performed within agreed SLA timescales
Act as the primary liaison between engineering teams, building managers, and clients
Coordinate emergency response procedures and ensure appropriate engineer deployment for urgent issues
Compliance & Quality Assurance
Ensure all engineering activities comply with health and safety regulations, building codes, and JLL standards
Maintain accurate records of completed works, permits to work, and compliance documentation
Monitor and verify that all statutory inspections and planned preventative maintenance tasks are scheduled and completed on time
Support audit processes and ensure documentation is readily available for compliance reviews
Remedial Works Management
Review, monitor, and manage remedial quotes resulting from inspections and maintenance activities
Track remedial works from identification through quotation, approval, and completion
Liaise with contractors and suppliers to obtain competitive quotes for remedial works
Maintain a remedial works tracker and provide regular status updates to stakeholders
Ensure remedial works are prioritized appropriately based on risk, compliance requirements, and client needs
Performance Management & KPI Support
Monitor engineering team performance against established KPIs and service metrics
Produce regular reports on SLA compliance, work completion rates, and resource utilization
Identify trends, bottlenecks, and opportunities for improvement in service delivery
Support the engineering management team with data analysis to drive continuous improvement
Coordinate team meetings and contribute to performance review processes
Required Skills & Experience
Essential
Previous experience in a technical support, coordination, or administrative role within facilities management or building services
Demonstrated ability to manage schedules, resources, and multiple priorities simultaneously
Strong understanding of building engineering systems and maintenance operations
Excellent organizational skills with meticulous attention to detail
Proficient in Microsoft Office Suite (Excel, Word, Outlook) and computerized maintenance management systems (CMMS)
Strong communication skills with the ability to interact effectively with engineers, contractors, and clients
Understanding of health and safety compliance requirements in building operations
Ability to work under pressure and respond flexibly to changing operational demands
Desirable
Knowledge of SLA management and KPI tracking in facilities management environments
Experience working across multi-site portfolios
Familiarity with procurement processes and quote management
Understanding of statutory compliance requirements (e.g., planned preventative maintenance schedules)
Previous experience in the commercial real estate or property management sector
Understanding of how critical buildings operate
Key Competencies
Problem-solving and proactive issue resolution
Time management and prioritization
Attention to detail and accuracy
Teamwork and collaboration
Customer service orientation
Adaptability and resilience
Process improvement mindset
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
