NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
This is an exciting opportunity to join the Trauma & Orthopaedics Department at Gartnavel Hospital.
Key responsibilities include outpatient clinic reception duties, the preparation of clinic lists, including scanning relevant documents. A sound working knowledge and understanding of clinical systems is desirable, i.e. TrakCare and Clinical Portal. Experience in working under pressure and dealing with patients, both face to face and by telephone, in a calm and courteous manner is essential.
This role offers a sound knowledge of the Orthopaedic department should further progression be desired.
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.
Duration, Location, and Working Pattern:
This post is a fixed-term or secondment post for 12 months, working 36 hours per week.
The role is based at Gartnavel General Hospital, 1053 Gt Western Rd, Glasgow, G12 0YN.
The shift pattern is Monday-Friday, 8.00-4.00.
Key responsibilities:
Key responsibilities include outpatient clinic reception duties, the preparation of clinic lists, including scanning relevant documents. A sound working knowledge and understanding of clinical systems is desirable, i.e. TrakCare and Clinical Portal. Experience in working under pressure and dealing with patients, both face to face and by telephone, in a calm and courteous manner is essential.
This role offers a sound knowledge of the Orthopaedic department should further progression be desired.
Knowledge, training, qualifications and/or experience required to do the job:
- National 4 or Level 1 qualification in 3 subjects, including English or equivalent.
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General administration and office experience/previous clerical experience desirable
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Computer literate with good keyboard skills.
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Previous reception experience desirable
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Prior experience of using a Patient Management System would be desirable however training will be provided.
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Good organisational skills, having the ability to organise, prioritise and work to deadlines.
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Good communication skills and having the ability to communicate with a wide range of professionals.
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Good verbal and interpersonal skills.
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Self motivated.
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Ability to work flexibly and use own initiative.
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Ability to cope with stressful situations and work in a pressurised environment.
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
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A minimum of 27 days annual leave, increasing with length of service, plus public holidays
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Membership of the NHS Pension Scheme, including life insurance benefits
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Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
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Enhanced pay for working public holidays
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NHS discounts on a wide range of goods and services
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Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
Kathleen Shearin, Outpatient Waiting List/Admin Manager, 07580 983080, [email protected]
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.
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Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
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Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.
