Assistant Housing Officer
Permanent
Grade B - £28,598 - £34,434
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
This is a fantastic opportunity to join Birmingham City Council's Housing Management service and provide a real difference for the tenants and neighbourhoods within this city.
We are recruiting for a vital role within our Housing service, delivering a front-line visiting service to tenants across Birmingham. Vacancies are currently available in both the North and South of the city , although roles may operate across all areas as required.
About the Role:
Reporting to the Housing Officers and working as part of a wider team, you will provide a proactive visiting service within local neighbourhoods. This is a varied and rewarding role where no two days are the same.
You will manage a wide range of housing management enquiries, using your problem-solving skills to resolve issues at the earliest opportunity. The role includes:
- Conducting tenant visits within the community
- Managing and investigating housing-related cases
- Providing advice, guidance, and signposting to appropriate services
- Referring cases to relevant third-party organisations where needed
Strong interpersonal and communication skills are essential, as you will be working closely with tenants, colleagues, and external partners.
Working Arrangements:
This is a hybrid role , combining home and office working. However, you will be expected to spend the majority of your time out in your designated neighbourhoods.
About You:
- Ability to manage a varied workload and respond to different enquiries daily
- Strong problem-solving and organisational skills
- Excellent communication and people skills
- Experience in housing or knowledge of relevant legislation is desirable
Full training on systems, policies, and procedures will be provided.
Additional Information:
- A full driving licence is preferred, but not essential
- Housing-related experience is desirable
For any informal enquiries please contact Jayne Owen on or email 07766922420 [email protected]
Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact the Resourcing Team <[email protected]>
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Job Description and Person Specification
