To provide a high level of administrative and secretarial support to the Matron and Outpatient Team by providing general administration, nursing and medical administration in the General Outpatients Core Services Division. To supervise the maintenance and management of the systems and processes required to support the provision of administrative and secretarial services and outpatient services Responsible for administration within Core Services including monitoring the annual leave and absence management of the Registered Nurses and Clinical Support Workers. Supply ordering for patients also required. To support the accuracy of the General Outpatient clinic allocation by the daily checking of the Clinic Changes Inbox and updating the allocation to reflect clinic activity and clinician’s leave and identifying when additional clinics Urgent Suspected Cancer clinics can run, arranging nursing support and informing the Service Management team and secretarial team for the specialities.
- Support the General Outpatient team to deliver high quality patient care
- Act as first contact for calls emails and enquiries providing customer service
- Respond promptly to messages escalating only where clinical input is required
- Record clinic changes and maintain accurate outpatient records using systems
- Provide OPD system support and assist with staff training when required
- Ensure patient details are accurate and updated promptly including PAS changes
- Adhere to information governance and data protection policies at all times
- Communicate with patients using tact diplomacy and strong listening skills
- Produce and update departmental letters and correspondence as requested
- Liaise with GPs consultants and healthcare professionals internal external
- Take responsibility for own work maintaining professionalism confidentiality
- Undertake duties including scanning photocopying and general admin tasks
- Attend meetings and support service improvement and development
- Report faults risks incidents and accidents via appropriate systems
- Escalate maintenance issues informing estates and line manager promptly
- Maintain a safe organised work area and use resources efficiently
- Support colleagues and new staff during induction sharing knowledge
- Work in line with Trust policies procedures and Health and Safety
- Participate in training to develop skills and support service delivery
- Provide cover and assist with HealthRoster and staff bookings
- Ensure duties completed effectively
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
