Renewals Sales Consultant
VIP Gateway | Salford Quays (Office Based)
£26,500 Basic + Uncapped OTE (£70,000+)
About VIP Gateway
VIP Gateway has been helping customers find their perfect vehicle for more than six years, building long-term relationships with thousands of drivers across the UK.
We have a lot of customers that are approaching the end of their current finance or leasing agreements, creating an exciting opportunity to help them choose their next vehicle and continue their journey with us.
We believe our best customer is one we've already looked after. That's why we're investing in a dedicated Renewals team focused on delivering an exceptional experience, strengthening customer loyalty and making VIP Gateway the first place our customers think of when it's time to change their vehicle.
About the Role
We're looking for a Renewals Sales Consultant to build relationships with our existing customer base and help customers transition into their next vehicle.
Unlike a traditional sales role, you'll be speaking to customers who already know VIP Gateway. Your focus is on understanding how their circumstances may have changed, discussing what they need from their next vehicle, and providing expert guidance to find the right solution.
Whether a customer needs more space for a growing family, is moving to an electric vehicle for the first time, or simply wants to upgrade into something new, you'll deliver a consultative experience that makes renewing with VIP Gateway an easy decision.
This is a relationship-led sales role where trust, customer experience and long-term value are just as important as commercial performance.
What You'll Be Doing
- Contact customers approaching the end of their current vehicle agreement
- Build lasting relationships through proactive, meaningful conversations
- Understand each customer's changing lifestyle, budget and vehicle requirements
- Recommend tailored vehicle and leasing solutions based on individual needs
- Manage your own portfolio of renewal opportunities from initial contact through to delivery
- Use our CRM to manage customer activity, follow-ups and pipeline performance
- Work closely with New Business, Sales Support and Aftersales teams to deliver a seamless customer experience
- Identify opportunities to introduce customers to new brands, technologies and vehicle options
- Encourage repeat business and customer referrals through outstanding service
- Achieve renewal, revenue and customer satisfaction targets
What We're Looking For
We're looking for someone who enjoys building relationships and creating positive customer experiences.
You'll ideally have:
- Experience in sales, account management, customer retention or renewals
- Previous experience within automotive, leasing or financial services would be advantageous
- A consultative sales approach with excellent listening skills
- Confidence building rapport with customers over the telephone
- Strong organisational skills with the ability to manage a busy pipeline
- Experience using CRM systems to manage customer relationships
- A proactive mindset and genuine passion for delivering excellent customer service
- A desire to build long-term relationships rather than simply complete transactions
Why Join VIP Gateway?
Our Renewals team plays a vital role in our continued growth.
Rather than constantly chasing new customers, you'll work with people who already know and trust our business, helping them enjoy an outstanding experience every time they choose their next vehicle.
You'll have the opportunity to:
- Build lasting customer relationships
- Work with warm, qualified renewal opportunities
- Develop your career within one of the UK's fastest-growing leasing businesses
- Earn uncapped commission whilst delivering exceptional customer experiences
- Be part of a collaborative and supportive commercial team
Benefits
- Competitive salary with uncapped commission
- Company pension
- On-site parking
- Casual dress
- Company events
- Referral programme
Ready to Help Customers Find Their Next Vehicle?
If you enjoy building relationships, providing expert advice and creating customers for life, we'd love to hear from you.
Join VIP Gateway and help our customers begin their next journey with confidence.
Pay: £26,500.00-£70,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- On-site parking
- Referral programme
Application question(s):
- Do you have experience in the automotive industry?
Experience:
- Sales: 1 year (preferred)
Work Location: In person
