Job Overview
We are PageProof - the world's #1 rated review and approval platform, and we are looking to grow our customer success team. PageProof customers are some of the biggest brands in the world, so if you want to gain international customer success experience, this is the role for you.
We are looking for an eager, driven individual to join our digital success team.
This is a fantastic opportunity to start, or expand your customer success career. You'll spend your first year mastering our platform and supporting our global customer base, with the goal of growing into a CSM role where you'll train customers, manage accounts, and grow your AI and technology experience.
Duties
- Answering support questions and getting on calls with customers
- Creating short video content to help with support.
- Creating and executing strategies on lifting low performing customers up.
- Provide training, support and advice on the use of PageProof.
- Deliver Q&A sessions to customers.
- Look into customer questions and suggest solutions.
You'll need to:
- Love dealing with customers (90% are international).
- Be incredibly professional.
- Be very comfortable with technology.
- Be a quick thinker and an extremely clear communicator.
- Be highly organized and a good decision-maker.
- Enjoy working with data and using it to inform decisions.
- Deliver great support and training sessions for customers.
- Work closely with a supportive international team.
This role at PageProof offers an engaging environment where your skills in communication, analysis, and client management will directly impact our clients' success and satisfaction. We are committed to supporting your professional growth within a collaborative international team dedicated to innovation and excellence.
Pay: £35,000.00-£50,000.00 per year
Experience:
- customer success: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
