Benefits Officer
Scale 3 (£26,403 to £28,598 per annum) – Pay Award Pending
37 hours per week
Permanent
An exciting opportunity has arisen to join our Benefits team as a Benefits Officer.
Reporting to the Council Tax and Benefits Team Leader, this role will be demanding yet rewarding and no two days will be the same. We are looking for an individual who is looking for an exciting challenge and will join the team as we head into a new year of dynamic change.
Working within our busy Benefits department, you will be processing and maintaining Housing Benefit and Council Tax Support Claims whilst providing exceptional customer service by offering advice to customers on the telephone and face to face when required.
The successful candidate will be highly organised with the ability to pay attention to detail. You will have proven administrative experience and will have previously worked in a customer facing environment. You will also be competent in being able to prioritise and work on your own initiative. Previous knowledge of the benefits system would be desirable but full training will be provided to the right candidate.
If you are interested in applying for this role, please ensure you consider the person specification fully and demonstrate within your application how you meet all the essential criteria.
You will be expected to work in the office 5 days a week during initial training, however thereafter we are currently hybrid working, and there is a requirement to work from the office on a rota basis of approximately 2 days a week.
This role will require a basic Disclosure and Barring Service check (known as a DBS check). All offers of employment will be made conditional upon receipt of the satisfactory DBS check.
Benefits of working with us include a local government pension scheme, exciting career opportunities, flexible working including a flexi-time scheme and out of town offices with free car parking and cycle bays.
Closing date: 13th September 2026
Interview date: 23rd / 24th 25th September 2026
Blaby District Council is committed to equality of opportunity for all, and we welcome applications from all diversities. We are committed to the employment and career development of disabled people and those in the Armed Forces, and therefore as a Disability Confident Employer and to show that we commit to the Armed Forces Covenant, we offer a Guaranteed Interview Scheme.
Local Government Reorganisation
Local government across Leicester, Leicestershire and Rutland is changing. From April 2028, the current two-tier system will be replaced by two new unitary councils: Leicester Council and Leicestershire and Rutland Council.
The area served by Blaby District Council will form part of both new unitary councils, creating a unique opportunity to contribute to the future of local government across the region.
Blaby District Council remains committed to delivering excellent services throughout this period of change. If you join us and are employed on 1 April 2028, your employment is expected to transfer to one of the new unitary councils, with your existing terms and conditions protected in line with legislation. We’d be happy to discuss this in more detail at interview stage. In the meantime, you may wish to read more on Local Government Reorganisation in Leicester, Leicestershire and Rutland on the Future LLR Councils website.
This is an exciting time to join us. Alongside making a real difference for our residents, businesses and communities, you will have the opportunity to contribute to one of the most significant transformations in local government and help shape services for future generations.
