Customer Service Advisor/Administration Assistant
Salary is negotiable dependant on experience
Full Time
Permanent Contract
Location: Cawledge Business Park, Alnwick, NE66 2GD
Monday – Friday 9am to 5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Alnwick Agency.
About the role:
The role will involve general administration support, policy renewal management and front line customer service.
About you:
The successful applicant must have strong organisational and time management skills, be flexible, willing to learn and have the ability to multi task. A good working knowledge of Microsoft applications including Word, Excel, OneNote and Dynamics is desirable. You must have a minimum of 5 GCSEs including Maths & English.
Our commitment to you:
Full training and support will be provided
Benefits
Opportunity to join our 4 day working week scheme once you are fully competent.
Please apply in writing with CV and covering letter to: [email protected]
Closing date for all applications: 10th July 2026.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
