Window to the Womb and firstScan (windowtothewomb.co.uk) is a specialist in providing diagnostic pregnancy ultrasound scans from six weeks' to term, gynaecology scans, and general health ultrasound scans. We are looking for a motivated and hard-working individual to join our team, assisting highly skilled medical sonographers (who perform the scans) in providing a professional and memorable experience to our customers, patients, and their families.
Weekends are our busiest times and we are looking for someone to cover this period - working every weekend, either Saturday or Sunday, and both up to one weekend a month. Additional hours will be available on weekdays, with Fridays also being a key working day.
The role
In our pregnancy scans, you will spend your working day introducing parents to their unborn baby, sometimes for the first time, in gynaecology supporting patients who may be undergoing fertility treatment, and in general ultrasound a range of patients of different ages.
We are looking for someone to work weekends. We need someone who can offer flexibility to cover shifts. Following a training and bedding-in period, it’s likely (though not guaranteed), that the successful candidate will initially be offered at least two shifts a week, which would be around 12 hours.
The role provides the vital link between the clinician performing the scans (sonographer) and the patient and their family, ensuring that from the moment they arrive, their experience is optimised and the relationship is fully developed. We are looking for a confident and outgoing individual who is a team player and who will operate in a professional, caring and friendly manner. This individual should have the ability to build a strong rapport with our families; they should be mature and sensitive - something that is particularly essential in our early pregnancy clinic, and when there may be medical issues identified with a baby during a scan.
Further detail about the role and Window to the Womb
There are three roles you will be expected to undertake as a scan assistant; on reception, at the print station, and assisting the sonographer in the scan room during scans, as a scan chaperone. You will rotate through the roles during different shifts. Training will be provided.
We are looking for a person who is
- confident
- has the ability to build strong rapport with our families
- has a good understanding of IT
- admin abilities
- fast learner
- adaptable
- reliable
- strong communicator
- caring with good customer services skills
No relevant experience is required and you will be provided with initial and ongoing training, including on important policies and procedures. You will be required to undergo a DBS check. You must keep the mind-set of a medical professional and always be prepared for an inspection or audit from the healthcare regulator, the Care Quality Commission (CQC).
Key tasks and responsibilities:
- Relationship Building - to build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing.
- Sonographer support - to assist the sonographer throughout the scan process, allowing them to concentrate on the technical aspects of capturing amazing images. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct information in a relaxed, friendly, and informative way.
- Handling difficult situations - to deal with customers with compassion and sympathy, as a primary objective. To ensure that the customer is ‘nursed’ through the process of communicating with the sonographer. To ensure that relevant paperwork is completed thoroughly.
- Hygiene and comfort - to clean down the key equipment at the end of each clinic session and to ensure that the clinic is spotless at all times
- Soft selling - to look for and capture upsell opportunities including additional scans, upgrades and extra merchandise sales.
- Administration:
- To handle basic administration tasks to a high standard.
- To be reasonably computer literate.
- Other duties: to be prepared to take on other duties and responsibilities within the clinic as required, including reception, marketing and administration.
Job Type: Part-time
Salary: £12.71 per hour (rising in line with any changes to minimum wage and potentially with seniority).
*Required Experience
*Customer service experience is desirable though not essential
*Phlebotomy is desirable though not essential (phlebotomy training may be provided to the successful candidate, if they wish to undertake it).
Benefits:
- Flexible working hours
- On-site parking
- Sales bonus
Job Types: Part-time
Salary: £12.71 per hour.
Job Type: Part-time
Pay: From £12.71 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Profit sharing
- Store discount
Work Location: In person
