Customer Operations Assistant (Shift Work)
Primary role
Customer Operations Assistant looking after all aspects of our high-profile British Airways contract. The role will primarily be responsible for servicing client calls together with administrative tasks as set by the BA contract Supervisor and overseeing all aspects of the bus services. The ideal candidate will have experience of working in an often-high-pressured environment and the ability to cope under pressure is essential. The position demands good telephone skills, an aptitude for attention to detail and a desire to provide excellent customer service in line with BM Coaches company values. Ensuring all customers enjoy a market leading experience and building strong working relationships with key internal and external stakeholders along the way.
Highly administrative role
Mandatory skills
● Excellent Customer Service Skills and Administrative skills
● Ability to work on your own as well as part of a team
● Attention to Detail.
● Ability to work well under pressure.
● Ability to multitask.
● Excellent written and communication skills.
● Proficient in Microsoft Office.
● Proactive ‘can-do’ attitude.
● Ability to build strong working relationships.
● Ability to think outside the box to maximise results.
● Quick learner with the determination to succeed.
● Strong organisational skills.
● Ability to follow management instructions.
● Strong time management skills and the ability to meet deadlines.
● Commitment to quality
Job Type: Full-time
Pay: From £30,160.00 per year
Benefits:
Experience:
- Microsoft Office: 1 year (required)
- Organisational skills: 1 year (required)
- Customer service: 1 year (required)
- Time management: 1 year (required)
Work Location: In person
