Join a growing organisation shaping the future of primary care
The Primary Care Alliance CIC is a dynamic and expanding provider working across Berkshire West to deliver high-quality, accessible healthcare services at scale.
We partner with GP practices, Primary Care Networks, Royal Berkshire NHS Foundation Trust, Berkshire Healthcare Foundation Trust and the ICB to transform how care is delivered—bringing services closer to patients and improving outcomes across the system.
With an exciting and growing portfolio—including an Urgent Care Centre, Women’s Health Hub, Lipid Optimisation services, and new hub-based models of care—we are now looking for a proactive, hands-on Service Manager to join our team.
About the role
This is a high-impact, operational role where you’ll take responsibility for the day-to-day delivery of key healthcare services across multiple sites.
You’ll be a visible, supportive leader, ensuring services run safely, efficiently and deliver an outstanding experience for patients, staff and partners.
This role is site-based (Royal Berkshire Hospital) and hands-on—ideal for someone who thrives in fast-paced healthcare environments and enjoys being close to the frontline.
What you’ll be doing:
Operational leadership
- Lead day-to-day service delivery across multiple healthcare sites
- Ensure services meet KPIs, quality standards, and contractual requirements
- Support the mobilisation of new services and improvement of existing ones
- Manage patient flow, capacity, rotas and operational performance
People management & team leadership
- Line manage administrative and operational teams
- Oversee rota planning, sickness, absence and workforce planning
- Deliver supervision, appraisals and staff development
- Build a positive, inclusive, high-performing team culture
Systems, data & performance
- Use EMIS Web (or similar systems) for appointments, reporting and oversight
- Monitor activity, utilisation, DNAs and workforce data
- Produce reports and insights for leadership and commissioners
Quality, governance & improvement
- Ensure safe, compliant service delivery
- Manage incidents, complaints and risks appropriately
- Support audits, service evaluation and continuous improvement
- Contribute to innovation and new models of care
Partnership working
- Work closely with clinicians, PCNs, commissioners and system partners
- Act as a key communication link across services and stakeholders
Pay: £45,000.00-£50,000.00 per year
Education:
Experience:
- healthcare operational/ service management: 1 year (preferred)
Work Location: Hybrid remote in Reading RG1 5AN
