Coffee Machine Service Engineer
Join the Team at Exchange Coffee
At Exchange Coffee, we are passionate about great coffee. As an independent, family-run Coffee Roaster and Tea Merchant, we have been roasting our award-winning coffee for over 35 years across Lancashire and West Yorkshire.
We roast by hand in small batches, supplying freshly roasted coffee to a diverse range of customers, from independent cafés, restaurants and takeaways to Michelin-starred establishments across the UK. We also operate our own traditional Victorian coffee houses. If you have ever visited Clitheroe, Skipton or Blackburn and caught the unmistakable aroma of freshly roasted coffee, there's a good chance it was ours.
We are looking for an enthusiastic, self-motivated and reliable individual to join our Wholesale Service & Maintenance Team as a full-time Coffee Machine Service Engineer. This is a Monday to Friday role (9:00am to 5:30pm) supporting customers in the North West and servicing/repairing coffee equipment at our Old Chapel Roastery service workshop in Blackburn.
This is an excellent opportunity for someone who enjoys practical problem-solving, working independently and delivering outstanding customer service. Previous experience within the coffee industry is not essential, as full training will be provided alongside our experienced engineers.
About the Role
As a Coffee Machine Service Engineer, you will play a key role in maintaining customer satisfaction and upholding Exchange Coffee's reputation for quality, reliability and service excellence.
The Ideal Candidate Will:
- Have strong problem-solving skills and excellent attention to detail.
- Possess a basic mechanical and electrical aptitude.
- Be confident using hand tools and have a good understanding of basic plumbing principles.
- Have excellent written and verbal communication skills.
- Be committed to delivering exceptional customer service.
- Work effectively both independently and as part of a small, friendly team.
- Demonstrate flexibility, initiative and a positive attitude.
- Understand the importance of maintaining a professional image when representing the company.
- Have basic IT skills.
- Hold a full UK driving licence.
- Be comfortable with the safe manual handling of coffee machines and related equipment.
Key Responsibilities
- Carry out repairs, servicing and preventative maintenance on a wide range of coffee equipment at customer sites throughout the North West, primarily Lancashire and West Yorkshire, as well as at our workshop.
- Provide technical advice and support to customers by telephone when required.
- Refurbish coffee machines and grinders in our workshop.
- Install coffee equipment and provide customer training on its operation and maintenance.
- Use our Trello workflow management system to receive service requests and report completed work (full training provided).
- Communicate effectively with the Service Administrator regarding service calls, parts requirements and any issues arising during customer visits.
- Assist with the organisation and management of spare parts stock.
- Maintain a clean, safe and organised workshop environment.
- Follow all company Health & Safety procedures.
- Provide support to other areas of the business as required.
What We Offer
- Full-time, permanent position.
- Monday to Friday working week.
- Working hours of 9:00am – 5:30pm.
- Comprehensive on-the-job training and development.
- Company electric van.
- Lunch provided each day.
- Friendly, supportive working environment.
- Plenty of great coffee – there's always a brew on the go.
If this sounds like a role you would enjoy and thrive in, we'd love to hear from you.
Please send your CV and a covering letter by email.
Interviews will be held on Tuesday 7th July 2026.
Pay: £27,560.00-£29,120.00 per year
Benefits:
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Blackburn BB2 2HP: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a basic electrical and mechanical aptitude?
- Are you experienced in working with tools?
- Do you have basic I.T. skills?
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
