e. To work within defined areas, travelling as required as required to provide a locally
accessible service, necessitating the means to transport yourself to other locations.
g. To be conscious of equality and diversity and to treat all clients with respect and dignity.
h. To ensure that all details are reviewed regularly.
3.4 To ensure efficient operation of office
a. To arrange and book interpreters if required.
b. To effectively communicate information to the Outreach Manager and team members by
making sure accurate information and all appointments are written in the diary, the
communication book and information is recorded in client’s files digitally
3.5 To help make sure the work place is right for effective working
a. By complying with safety instructions/policies laid down, using in a proper and safe
manner, the equipment and facilities provided.
b. By reporting as soon as practical all hazards and defects or any accidents and untoward
occurrences to a manager ensuring the appropriate procedures are followed.
c. Assist in the implementation of arrangements and in maintaining a standard of safety in
accordance with the Health and Safety at Work Act.
4. Supervision, Training and Development
a. To have supervision meetings with the Outreach Manager.
b. To attend training sessions when appropriate.
c. It is likely that the post will evolve over time. These duties will be subject to regular
appraisal and any amendments will be made in consultation and agreement with the
post holder.
d. Ability to complete online e-learning training
5. Digital and IT Responsibilities
a. By accurately recording all support, incidents, care notes, and outcomes using
designated electronic systems on a computer or iPad.
b. By using email and internal digital systems to communicate effectively with
colleagues, managers, external professionals, and other agencies.
c. By ensuring all electronic records are completed in a timely, clear, and professional
manner, in line with organisational policies and data protection requirements.
d. By maintaining confidentiality and data security when using IT systems, following
GDPR, SignHealth policies, and password security guidance.
e. By using digital tools to access rotas, training materials, policies, support plans, and
other work-related information.
April 2026
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