Please see full job pack and apply via the application form on bbe.org.uk/opportunities
Job Summary
Reporting to the CEO, the Membership Manager will play a central role in attracting, retaining and serving Brass Bands England’s membership base, acting as a key point of contact between BBE and its members. This role is ideal for someone with a strong understanding of the needs of individuals and organisations in the sector, someone who understands the commercial value of membership, and is motivated by making sure every member interaction counts, either online or in person. We are looking for an experienced membership or relationship management professional who combines commercial awareness with genuine passion for the brass banding and community arts sector with the organisational skills to deliver across a varied and busy role.
Key responsibilities
Membership engagement growth and retention
- Drive expansion of BBE’s memberships, delivering initiatives and strategies that reach all groups of current and prospective members, including proactive marketing, data analysis and direct communication via phone, email and in person visits
- Maintain contact with members through meetings, member engagement groups, visits and surveys to understand member needs and how BBE can best support the sector
- Encourage maximum take up of additional services to agreed KPIs
- Monitor member satisfaction and member retention providing regular feedback reports to the CEO
- Own complaint and resolution processes
Membership value proposition, offer and benefits
- Maintain positive working relationship with third parties offering member benefits, commercial partners and relevant sector organisations
- Research and develop new member benefits and services in collaboration with the CEO
Member systems and renewals
- Oversee the operational running of the membership team, ensuring an effective and efficient member journey, including joining renewal processes
- Develop and maintain appropriate service levels, standards, response and resolution times
- Manage, maintain and optimise BBE’s CRM system, liaising with third-party developers as required
Member insight, research and data
- Undertake and review results from member research activity to contribute to strategy planning and to manage the implementation of changes to services as agreed with the CEO
Communications
- Oversee all member communications such as welcome packs, renewal communications, members newsletter, social media and website copy - ensuring it is clear and compelling
- Lead on gathering case studies and success stories to promote and champion our members
Outreach and support
- Represent BBE at industry events including meetings, contests, festivals and tradeshows, and forge new partnerships to further BBE’s profile
- Work with the wider BBE team, and external advisors to provide relevant and up to date advice and support on a range of matters
Pay: £35,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: Hybrid remote in Barnsley S75 2BL
