Job Summary
We are seeking a professional and friendly Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
Responsibilities
- Greet guests upon arrival and ensure a smooth check-in process
- Handle guest inquiries, requests, and complaints promptly and courteously
- Manage reservations and room assignments efficiently
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls, take messages, and redirect calls as necessary
- Process payments and maintain accurate records
- Assist with administrative tasks as needed
Skills
- Excellent communication skills with a polite and professional manner
- Strong customer service orientation with a passion for guest satisfaction
- Ability to multitask and work effectively in a fast-paced environment
- Proficiency in using hotel management software is desirable
- Knowledge of hospitality industry practices and standards
- Good phone etiquette with the ability to handle inquiries efficiently
Ideal candidate to have a UK driving licence due to our location.
Job Types: Full-time, Part-time, Permanent
Pay: £8.00-£12.71 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
