About the Role
BMTS is a specialist medical courier company working closely with the NHS to deliver urgent blood, pathology samples, and life-saving medical items 24/7. Our work is fast-paced, time-critical, and genuinely meaningful — and we’re looking for someone to join our control room team to help make it all happen.
As a Co-ordinator & Call Handler, you’ll be on the frontline of our operations, answering calls from hospitals, booking jobs into the system, and dispatching our drivers in the most efficient and time-sensitive way. You’ll be the calm in the chaos, making sure our service runs smoothly and patients get what they need, when they need it.
What You’ll Be Doing
- Answering incoming calls from NHS hospitals and healthcare sites.
- Logging job details into our system and assessing urgency.
- Dispatching jobs to drivers across the South East using our tracking & routing software.
- Monitoring job progress and reacting quickly to delays, traffic, or issues.
- Participating in the out-of-hours on-call rota to maintain emergency response coverage.
- Coordinating with senior on-call managers when needed for escalations.
- Keeping accurate handover notes and supporting the wider ops team.
What We’re Looking For
- Location Requirement: You must live within a 30-minute drive of our office in Worthing, West Sussex to meet our strict SLA response times during on-call duties.
- Driving Licence: Full Manual UK Driving Licence required, as on-call duties may involve driving to site or responding directly to hospitals.
- Someone with a great telephone manner who can stay calm under pressure.
- Strong multi-tasker who enjoys solving problems and thinking on their feet.
- Experience in logistics, dispatch, NHS call handling, customer service or similar is ideal, but full training will be given.
- Confident with basic tech (we’ll train you on our systems).
- Happy to work shifts, including weekends and on-call as part of a rota.
Shifts & Pay
- Full-time: 37.5 hours per week.
- Daily Shift Pattern: Standard 8.5-hour shifts (7.5 working hours + 1-hour unpaid lunch break).
- Roster Window: Shifts are scheduled on a rota between 08:00 and 21:00 (Mon-Fri) and 09:00-17:30 (Weekends/Bank Holidays).
- On-call: Out-of-hours coverage required as part of a rota (paid at enhanced rates).
- Salary: £25,500 - £30,000 depending on experience.
- Bonus scheme in place for hitting key SLA and performance targets.
Perks & Benefits
- 24/7 Employee Assistance Programme for personal support and wellbeing.
- Free health cover with cashback on dental, optical, and GP appointments.
- Paid birthday leave
- Quarterly team bonus scheme.
- Supportive, down-to-earth team where your work really matters.
- Social team events
Why BMTS?
You’ll be joining a company that genuinely makes a difference. We help the NHS deliver urgent blood and sample work across the UK every day, and you’ll be right at the heart of that. No two days are ever the same, and the work you do will directly impact patients, hospitals, and frontline staff.
Job Types: Full-time, Permanent
Pay: £25,500.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Work Location: In person
