About the Role
We're looking for an experienced healthcare leader to take charge of our Urgent Care and GP Out-of-Hours (OOH) portfolio. Reporting to the Director of Urgent Care and Out-of-Hours Services, you'll be the driving force behind service delivery, clinical governance, and operational excellence across our contracts — ensuring they're safe, compliant, and delivering the best possible outcomes for patients.
You'll be the go-to person for commissioners, clinical teams, and system-wide urgent and emergency care networks, while also leading our Home Visiting fleet and Emergency Preparedness, Resilience & Response (EPRR) function.
This is a fantastic opportunity for a strategic, hands-on leader who thrives in high-pressure, fast-paced environments and wants to make a real difference to urgent care delivery.
Remote (with national travel across our Urgent Care & OOH portfolio)
What You'll Be Doing
- Leading the strategic direction and business planning for urgent care and OOH services
- Overseeing day-to-day operations — rostering, capacity planning, and demand management across multiple contracts
- Managing budgets and ensuring safe, cost-effective staffing levels
- Championing clinical governance, quality improvement, and CQC inspection readiness
- Leading recruitment, retention, and workforce development to tackle rota gaps and staffing challenges
- Building strong relationships with ICBs, NHS 111, ambulance trusts, and primary care networks
- Leading on business continuity and surge planning during periods of high demand
What We're Looking For
Essential:
- Degree level or equivalent experience in healthcare management
- 5+ years in a regional/equivalent role within an NHS-commissioned service
- 2+ years within Urgent/Unscheduled Care or OOH settings
- Experience leading multidisciplinary teams across a 24/7 service
- Strong knowledge of NHS urgent and emergency care policy, OOH contracts, and CQC standards
- Proven track record managing budgets, workforce planning, and rotas in high-pressure environments
- Full, clean UK driving licence and ability to pass an enhanced DBS check
Why Join Us
We're a Team First organisation that Truly Cares — about our patients and our people — and we're driven by Pioneering Innovation. If you want to lead meaningful change in urgent care and be part of a supportive, forward-thinking team, we'd love to hear from you.
Applications
Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.
Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.
Pay: £60,000.00-£65,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Financial planning services
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home
Work Location: Remote
