Job Summary
The Front of House at Shireburn Arms is a vital role responsible for delivering exceptional guest experiences in a welcoming and professional environment. The successful candidate will serve as the first point of contact for visitors, ensuring their needs are met with warmth and efficiency. This position offers an opportunity to be part of a dynamic team within a renowned hospitality setting, contributing to the overall reputation of the establishment.
Responsibilities
- Greeting guests upon arrival and ensuring a friendly, professional first impression
- Managing reservations and seating arrangements efficiently to optimise guest flow
- Taking orders accurately and delivering prompt, courteous service
- Handling guest enquiries and resolving any issues with tact and professionalism
- Assisting in organising events or functions held at the venue
- Maintaining cleanliness and organisation of the front of house area
- Collaborating with management and kitchen staff to ensure smooth operations
- Upholding health and safety standards in line with company policies
Skills
- Strong management skills with the ability to oversee guest services operations effectively
- Excellent hospitality skills, demonstrating warmth, patience, and attentiveness towards guests
- Proven experience in guest services within a hospitality environment is desirable
- Exceptional communication skills, both verbal and written
- Ability to work efficiently under pressure while maintaining a positive attitude
- Organised with excellent time management abilities to handle multiple tasks simultaneously
- A proactive approach to problem-solving and guest satisfaction
This role is ideal for individuals passionate about hospitality who thrive in a lively environment and enjoy creating memorable experiences for guests. All positions are paid, reflecting the importance of each team member's contribution to the success of Shireburn Arms.
Pay: Up to £12.71 per hour
Work Location: In person
