Job Title: Vehicle Damage Assessor (VDA)
Location: Stoke-on-Trent
Salary: £31,000 - £40,000 OTE (DOE)
Working Hours: Monday to Friday, 8:30am – 5:00pm
Start Date: Immediate
We are looking for an experienced and detail-focused Vehicle Damage Assessor to join the Bodyshop team at Holdcroft Motor Group in Stoke-on-Trent.
This is an excellent opportunity for a skilled assessor who can accurately inspect vehicle damage, prepare repair estimates, and liaise effectively with customers, insurers, and repair teams. You'll play a vital role in ensuring repairs are cost-effective, accurately documented, and completed to the highest standards.
Inspect damaged vehicles and assess repair requirements
Prepare accurate repair estimates using industry-recognised estimating systems
Identify repair methods in line with manufacturer guidelines
Liaise with insurance companies, engineers and customers throughout the repair process
Produce detailed repair specifications and job packs for workshop teams
Monitor repairs and authorise any additional work required
Ensure all estimates and repair costs are accurately recorded and controlled
Support the Bodyshop team in achieving efficiency and profitability targets
Maintain excellent customer communication and service throughout the repair journey
Ensure compliance with health, safety and manufacturer standards
Competitive OTE of £31,000 - £40,000 depending on experience
Bonus scheme with excellent earning potential
Monday to Friday working hours – no weekend rota
31 days holiday
Colleague referral bonus scheme (up to £1,000)
Manufacturer training and ongoing development opportunities
Career progression within Holdcroft Motor Group
Employee Assistance Programme
Previous experience as a Vehicle Damage Assessor, Estimator, or Bodyshop Advisor
Experience using estimating systems such as Audatex or similar platforms
Strong understanding of vehicle repair methods and Bodyshop processes
Excellent knowledge of accident repair procedures and insurance requirements
Ability to identify repair methods and accurately cost repairs
Strong communication and customer service skills
Excellent attention to detail and organisational skills
Ability to work under pressure and manage multiple repairs simultaneously
ATA Vehicle Damage Assessor Accreditation (desirable but not essential)
Full UK Driving Licence
Holdcroft Motor Group is one of the UK's leading automotive retailers, committed to delivering exceptional customer service and investing in the development of our people. We offer manufacturer-led training, genuine career progression opportunities and a supportive working environment where our colleagues can build long-term careers and reach their full potential.
