Engineering Support Technician
Hours: 37.5 per week
Department: Engineering
Reports to: Engineering Manager
Join TestLink Services—where engineering innovation meets real-world impact.
We’re looking for an enthusiastic and skilled Engineering Support Technician to become a key member of our growing Engineering Team. If you love understanding how things work, enjoy hands-on problem solving, and want to work with a wide range of electro‑mechanical technology—including ATMs, self‑service devices, and bespoke engineered solutions—this is the role for you.
About the Role
As an Engineering Support Technician, you’ll be at the heart of our operations, providing technical support across Production, Engineering, Purchasing, and Quality. Your work will directly influence how new technology is introduced, how processes evolve, and how the business continues delivering high‑quality refurbished products to global customers.
You'll:
- Provide first-line engineering support for Production teams.
- Take a leading role in onboarding new technology—from refurbishment strategy to documenting processes.
- Write clear Work Instructions for new products and processes.
- Collaborate with Purchasing to qualify new suppliers and components.
- Implement design changes into Operations and train Production teams as needed.
- Identify, improve, and maintain production documentation and parts definitions.
- Design and conduct technical tests when required.
- Work closely with cross-functional teams to ensure smooth communication and delivery.
Every day brings something new—supporting prototypes, refining engineering processes, solving technical problems, and contributing to innovative, customer‑driven engineering projects.
What You’ll Bring
We’re seeking someone who enjoys varied technical challenges and has a passion for electro‑mechanical systems.
Experience
- Hands‑on experience stripping and rebuilding complex modules or mechanisms.
- Background with ATMs, self‑service tills, photocopiers, or similar precision equipment (preferred).
- Understanding of PCBA control systems, firmware, motors, belts, displays, and mechanical assemblies.
- Field engineering experience—ideally with Wincor/Diebold, and some NCR familiarity.
- Experience creating technical documentation or Work Instructions.
Skills & Qualifications
- Engineering Apprenticeship or equivalent qualification.
- Strong mechanical/electrical/electronics aptitude.
- Confident using MS Office and analysing technical data.
- Ability to troubleshoot, think creatively, and problem‑solve effectively.
- Comfortable training technicians and communicating across departments.
- Curiosity and motivation to understand how complex devices work.
About TestLink Services
TestLink Services specialises in maintaining and refurbishing ATMs, supplying spare parts and assemblies, and developing innovative engineering solutions. Our Engineering Team has a broad and exciting remit—from re-engineering obsolete components to developing brand-new concepts and supporting production with technical expertise.
You’ll join a small, collaborative, and highly skilled team where your ideas and input will make a genuine impact.
Why Join Us?
- A role with real variety—every day brings a fresh challenge.
- Opportunity to develop broad engineering expertise with unique technologies.
- Work within a supportive and forward-thinking team.
- Be part of a company where engineering is truly at the core of the business.
How to Apply
If you're excited by technical challenges, enjoy hands-on engineering, and want to grow your career in a dynamic environment, we’d love to hear from you.
Apply now or contact us for more information.
Job Type: Full-time
Pay: £27,000.00-£35,000.00 per year
Ability to commute/relocate:
- Poole BH16 5HT: reliably commute or plan to relocate before starting work (required)
Experience:
- ATM: 1 year (preferred)
- Field Engineering: 2 years (preferred)
Work Location: In person
