Job Summary
We are seeking a dynamic and detail-oriented Customer Service Administrator to join one of our leading social housing clients team! In this vital role, you will serve as the primary point of contact for customers, ensuring their inquiries are handled efficiently and professionally. Your energetic approach will help foster positive relationships and maintain accurate data records.
- Customer Service Agent
- Leatherhead
- 37.5 hours per week, 7.5 hour days shifted between 7:00am - 8:00pm
- Monday - Sunday, 5 days out of 7 rotations
- 33 days holiday
- Pension
- Employee Assistance Program
- Company sick pay
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with professionalism and enthusiasm, demonstrating excellent phone etiquette and communication skills.
- Accurately perform data entry tasks to update customer records, order information, and service requests in our systems.
- Coordinate with internal teams to resolve issues promptly, ensuring a smooth customer experience from start to finish.
- Maintain organized documentation of interactions, transactions, and follow-up actions for quality assurance purposes.
Experience
- Proven experience in customer service or administrative roles within social housing, preferably within a fast-paced environment.
- Strong data entry skills with high accuracy and attention to detail.
- Excellent communication skills with the ability to handle diverse customer interactions professionally.
- Demonstrated ability to analyze situations quickly and provide effective solutions.
- Familiarity with phone etiquette standards and best practices for delivering exceptional service.
If you feel you could excel as one of their Customer Service Agents and wish to deliver excellent customer care whilst developing your own skills and career please apply now!
Pay: £27,241.50 per year
Benefits:
Work Location: In person
