Lounge Host
Lanserhof at The Arts Club | Mayfair, London Full-Time | 40 Hours per Week
Join London's Leading Wellness & Hospitality Destination
Lanserhof at The Arts Club is a world-class medical, wellness and fitness facility located within London's prestigious Arts Club in Mayfair. Combining exceptional hospitality with cutting-edge health and wellbeing services, we provide our members with an unparalleled experience delivered by some of the world's leading medical and wellness professionals.
We are looking for a warm, polished and service-focused Lounge Host to join our Members Lounge team. This is an exciting opportunity for someone with a passion for luxury hospitality, wellness and customer service to work in a unique environment where excellence is at the heart of everything we do.
About the Role
As a Lounge Host, you will play a key role in creating an exceptional experience for our members and guests. Reporting to the Lounge Supervisor and Lounge Manager, you will be responsible for delivering outstanding food and beverage service, maintaining the lounge environment, and building strong relationships with our members.
This role combines hosting, food and beverage service, light food preparation and operational support within our exclusive Members Lounge.
Key Responsibilities
- Welcome members and guests with a warm, professional and courteous approach
- Deliver exceptional food and beverage service throughout the day
- Prepare and present breakfast and lunch buffet offerings
- Assist with basic food preparation while maintaining high food hygiene standards
- Develop a strong understanding of the Lanserhof food and drink concept and menu offerings
- Ensure all orders are accurately recorded and processed
- Maintain lounge presentation standards, including stock replenishment and cleanliness
- Prepare and refresh beverages, including our signature Lanserhof teas
- Support private events and member functions within the lounge
- Build positive relationships with members and colleagues across the facility
- Maintain strict confidentiality and professionalism at all times
- Adhere to all health, safety and company procedures
What We're Looking For
Essential
- Excellent communication and interpersonal skills
- Immaculate personal presentation
- Strong organisational and time management skills
- A professional, articulate and polite manner
- Ability to work independently and as part of a team
- Flexible approach to working patterns
- Ability to remain calm and professional in a fast-paced environment
- Strong commitment to delivering exceptional customer service
Desirable
- Previous experience within luxury hospitality, private members' clubs, hotels or a 5-star environment
- Food preparation knowledge
- Interest in health, wellness and fitness
- Customer service experience
- Food Hygiene & Safety knowledge
- IT literacy
Why Join Us?
- Work within one of London's most prestigious wellness destinations
- Be part of a passionate and supportive team
- Receive comprehensive training and development
- Opportunity to build a career within luxury hospitality and wellness
- Work in an exceptional Mayfair location alongside industry-leading professionals
If you are passionate about delivering outstanding service and creating memorable experiences for members and guests, we would love to hear from you.
Apply today and become part of the Lanserhof at The Arts Club team.
Pay: £12.71 per hour
Benefits:
Ability to commute/relocate:
- London W1S 4LT: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 2 years (required)
- Customer service: 2 years (required)
Work Location: In person
