As a Restaurant & Bar Supervisor at our establishment, you will play a key role in delivering excellent customer service, maintaining high service standards, and ensuring the smooth day-to-day operation of the restaurant and bar. You will lead and support the team during service, assist with customer service, oversee staff performance, and ensure that food, drinks and service are delivered efficiently and consistently.
You will also be responsible for supporting the management team, supervising staff, resolving customer queries, and providing training and guidance to new and existing team members.
Duties
- Greet customers warmly and ensure they receive a friendly and professional welcome
- Supervise restaurant and bar staff throughout service
- Allocate sections, tables and duties to team members as required
- Take and oversee food and drink orders, ensuring accuracy and efficiency
- Ensure food and beverages are served promptly and to the required standards
- Monitor the quality of customer service and address any issues immediately
- Check on customers regularly to ensure they are satisfied with their experience
- Support staff during busy periods and lead by example
- Assist with clearing and resetting tables to maintain a clean and efficient service
- Oversee bar service and ensure drinks are prepared and served correctly
- Process payments and assist with cash handling and end-of-shift procedures
- Communicate effectively with kitchen and bar staff to maintain a smooth service flow
- Deal professionally with customer complaints and resolve issues where possible
- Monitor cleanliness, presentation and general standards throughout the restaurant and bar
- Ensure food safety, hygiene and health & safety procedures are followed
- Train, support and mentor new members of staff
- Provide ongoing guidance and feedback to team members to improve performance
- Assist with opening and closing procedures
- Monitor stock levels and report shortages or issues to management
- Support the management team with the smooth running of the venue
- Encourage upselling and promote additional food and drink items to increase sales
- Help maintain a positive, professional and team-focused working environment
Skills & Experience
- Previous experience in a restaurant, bar or hospitality supervisory role is preferred
- Strong leadership and team-management skills
- Excellent customer service and communication skills
- Ability to remain calm and organised in a fast-paced environment
- Good knowledge of food safety, hygiene and health & safety practices
- Strong time-management and organisational skills
- Ability to confidently delegate tasks and manage a team during busy services
- Good basic maths skills for handling payments, bills and cash
- Ability to train and motivate new and existing staff
- Strong problem-solving skills and the ability to handle customer complaints professionally
- Knowledge of food and beverage service
- Confident upselling skills and a focus on maximising sales
- Flexible and reliable approach to working hours
- Ability to lead by example and maintain high standards at all times
Join our team as a Restaurant & Bar Supervisor and play an important role in leading our team, maintaining our high standards and delivering exceptional hospitality experiences to every customer.
Job Types: Full-time, Part-time, Permanent
Pay: £11.50-£13.50 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Experience:
- Hospitality: 1 year (required)
- Bartending: 1 year (required)
Work Location: In person
