We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Ilam and Dovedale, leading our small but vital welcome team.
Internally you'll be known as a 'Welcome Manager (Band 1)'.
What it's like to work here:Ilam and Dovedale welcome over half a million visitors each year. Our visitors want a wide variety of things from their visit, from bird watching to high quality time with the family, bringing diversity to the role of the Welcome Manager in helping each and every person enjoy their time with us. The site can be busy during peak season, presenting opportunities to engage a large number of people in one of the most stunning areas of the Peak District. On quieter days, there is a chance to have those longer, in-depth conversations with visitors, connecting them to our work in the wider landscape and growing support for our cause. It's always vibrant and varied, with the Welcome Manager role being key in leading the way we engage with visitors on a day to day basis.
What you'll be doing:You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.
You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking forWe'd love to hear from you if you’re:
- experienced in visitor services, tourism, heritage or similar situations
- naturally curious about people, and motivated to give the highest standards of service
- highly organised
- a confident leader
- adept at managing financial performance
- up for a challenge, adaptable and responsive under pressure
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)
