More about the role:
The future of hospitality will be shaped by leaders who think differently, embrace new ideas and create experiences that deliver both customer loyalty and commercial success.
We're looking for an exceptional Operations Director whose career has been built across varied hospitality environments, bringing a wealth of perspectives, insights and experiences that can inspire innovation and unlock new opportunities for growth.
Whether your background is in luxury hotels, stadia and arenas, premium restaurant groups, universities, independent hospitality businesses, country house hotels, private members' clubs, visitor attractions or estate management, we want to hear from you.
We're looking for someone who combines outstanding commercial acumen with an entrepreneurial mindset, someone who sees opportunities where others see constraints and who believes great hospitality is a powerful driver of business success.
This is far more than an operational role.
We're looking for a leader who can inspire teams to think differently, build high-performing cultures and identify new opportunities to drive revenue, profitability and customer engagement. You will have the freedom to challenge convention, introduce new ideas and help shape the next chapter of our business.
What We Stand For
We are a business built on collaboration, creativity and positivity, and believe that the best results happen when talented people work together, challenge each other constructively and bring energy, ambition and optimism to everything they do.
We're looking for a leader who embodies these values:
Collaborative
You build strong relationships, bring people together and create environments where teams, clients and stakeholders thrive.
Wholeheartedly Positive
You lead with optimism, resilience and energy, inspiring confidence in those around you and creating cultures where people want to perform at their best.
Creative
You constantly seek better ways of doing things, seeing innovation as a commercial advantage and a key driver of customer satisfaction.
Entrepreneurial
You think like a business owner, balancing exceptional hospitality with commercial performance and identifying opportunities to grow revenue, improve margins and deliver sustainable success.
