Integrated Front Door Advisor
Directorate: Children and Family Services
Section: Children's Social Care
Grade: Level 7
Hours: 37 hours per week on a rota supporting the seven-day opening of the Children's Advice and Duty Service, including weekends
This advert is open to both internal and external applicants
We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on-Trent City Council is more than just a job; it is about making, protecting and improving services for local people, reducing inequalities and improving independence for those who live and work in the city. That is where you come in. We are looking for people of the highest calibre, with the skills, knowledge and experience to help us deliver our compelling vision.
Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset. The skills, knowledge and experience of our employees are essential to delivering our ambitions for the organisation and the city. We want to be an employer people are proud to work for, where staff are supported, developed and rewarded in an inclusive way that helps them excel and deliver the high-quality services our residents need.
Further information on why work for us.
We are growing and developing our Children and Families workforce as part of an ambitious programme of service transformation. We are looking for talented, committed and values-led professionals to join us.
As an Integrated Front Door Advisor within the Children's Advice and Duty Service, you will be an important first point of contact for children, families and members of the public. You will provide appropriate early-help advice and help practitioners make safe, timely decisions by coordinating accurate information across safeguarding partners.
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A good standard of education, including Level 2 or GCSE qualifications in English and maths.
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Demonstrable experience of working within a children's service environment.
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Knowledge of early help, child protection processes, safeguarding partners, relevant legislation, data protection and confidentiality.
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Experience of using children's social care case-recording systems and compiling clear summaries from multiple information sources.
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Excellent telephone, communication and interpersonal skills, including the ability to support families in crisis and use conflict-resolution approaches.
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Strong IT, analytical and organisational skills, with the ability to work under pressure, track deadlines and escalate concerns appropriately.
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Receive telephone contacts from children, families and members of the public, providing early-help advice and signposting to appropriate local services.
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Recognise potential risk and ensure safeguarding concerns are transferred immediately to a Consultant Social Worker.
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Coordinate information and intelligence requests to safeguarding partners, clearly communicate deadlines and escalate delays or missing information.
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Collate relevant Liquidlogic and partner information and prepare concise summaries to support management decision making.
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Coordinate multi-agency themed meetings and incoming requests from organisations including the police, CEOP and the NSPCC.
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Maintain accurate, confidential records, safeguard data quality and contribute to the review and improvement of operational procedures.
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Play a vital role in ensuring children and families receive the right response at the earliest opportunity.
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Support safe, evidence-based decisions at the front door of Children's Social Care.
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Work closely with safeguarding partners as part of a responsive multi-agency service.
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A competitive salary based on your skills, experience and talent.
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Hybrid and flexible working options, where these are compatible with the needs of the role and service.
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Access to the Local Government Pension Scheme.
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Professional development through learning opportunities, regular training and apprenticeship and management programmes.
Further information on our Rewards and Benefits can be found online.
If you would like to discuss the role further, please contact:
Jane Stuart, FFP Manager - Children & Families
[email protected]
Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:
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Right to Work in the UK.
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Proof of address.
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Satisfactory references.
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Occupational Health clearance.
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Evidence of relevant professional qualifications or registrations.
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A DBS check at the appropriate level.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and we expect all employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).
If an employee who is currently at risk of redundancy within the organisation applies for this vacancy, their application will receive priority. If this happens, you will be advised accordingly.
Your career matters here. At Stoke-on-Trent City Council, we are committed to helping our people thrive. From competitive pay and a supportive working environment to opportunities for development and career progression, we invest in our workforce because we know it is our greatest asset. We are building an inclusive organisation that reflects the communities we serve, where everyone is welcomed, valued and encouraged to make a difference.
At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from people of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they do not meet every listed requirement. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves and can succeed together.
If you have any queries or need an application form in another format, email [email protected] or call 01782 238189.
- Do you have the Right to Work in the UK?
