UX Design Director Head of Interaction
Location: London
Level: CL5/6
Purpose
Drive the strategic vision, culture, and execution of world-class interaction design across Accenture Song — setting the standard for craft quality, embedding human-centred design at the heart of the business, and ensuring every digital product and service delivers measurable value.
Define and champion interaction design strategy at an organisational level; set standards for conceptual thinking, interaction design, and experience coherence across multi-disciplinary teams; establish governance and ways of working that elevate quality and consistency; lead with a systems-thinking mindset, connecting design strategy to business goals, technology capabilities, and long-term product vision.
Be visionary. Set the standard. Build the culture. Lead with empathy at scale. Drive strategic clarity. Develop others relentlessly. Hold a high bar. Champion design with courage and conviction.
Build, scale, and retain a world-class design team; develop a talent pipeline through hiring, mentoring, and succession planning.
Lead organisational design for the UX function, including team structure, roles, and operating model as the organisation scales.
Strategic Delivery & Governance
Own the end-to-end design delivery model across multiple simultaneous programmes, ensuring quality, pace, and alignment with business priorities.
Partner with Product, Engineering, Data, and Research leadership to co-define roadmaps and ensure design is embedded at every stage.
Client & Stakeholder Engagement
Set the agenda for internal design community initiatives, shaping a studio-wide culture of craft, curiosity, and excellence.
Proven ability to think at a systems level — connecting interaction, service, brand, and business strategy into a coherent experience vision.
Mastery of the full design toolkit: experience strategy, interaction design, information architecture, rapid prototyping, and usability evaluation.
Applications without a design portfolio demonstrating craft quality, process, and relevant experience will not be considered.
In addition to a competitive salary package, you will benefit from an extensive rewards offering including up to 30 days' annual leave, private medical insurance, and 3 additional days' leave per year for charitable work of your choice.
Flexibility and mobility are required to deliver this role. There will be a requirement to spend meaningful time on-site with clients, partners, and teams to enable delivery of the first-class experiences we are known for.
Some clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency.
Comfortable with hybrid working. Every project is different, but we love our team to be in the studio and in our client's office to work collaboratively.
Accenture is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
