As a SPOC Engagement Specialist, you will join us on our journey and undertake an influential role by providing operational support to the A&CI and Resilience SPOC function. The role is responsible for the accurate receipt, logging, and initial assessment of all referrals, supporting timely and well‑informed triage decisions by senior colleagues.
The SPOC Engagement Specialist will receive, assess and process incoming allegations, referrals and intelligence from approved intake channels, log referrals promptly and accurately into the case management system and act as a professional first point of contact for external and internal referrers, ensuring queries are handled courteously and within agreed boundaries.
How our people behave is as important to Post Office, as what is delivered. The SPOC Engagement Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.
