About the Role
We are looking for a confident, professional and guest-focused Receptionist to join the team at Marwell Hotel.
You will be responsible for creating a warm and professional welcome for our guests, while also managing the day-to-day operation of the reception desk. No two shifts will be the same, and you will need to be comfortable balancing competing priorities while maintaining excellent guest service.
Previous hotel reception experience is preferred, and strong knowledge of Opera Cloud is essential.
Key Responsibilities
- Welcome guests and provide a warm, professional and efficient check-in and check-out experience
- Manage the reception desk independently throughout your shift
- Use Opera Cloud confidently for reservations, check-ins, check-outs, room allocations, billing and guest information
- Handle guest enquiries, requests and complaints professionally and promptly
- Manage telephone calls, emails and guest correspondence
- Process payments, deposits and invoices accurately
- Assist guests with information about the hotel, local area and available facilities
- Communicate effectively with Housekeeping, Maintenance, Food & Beverage and Management
- Monitor room availability and ensure accurate room status information
- Deal with unexpected situations and operational issues calmly and professionally
- Maintain accurate records and complete all required reception and cash-handling procedures
- Support the wider hotel team when required
- Ensure the reception and public areas are maintained to a high standard
- Follow all hotel, health & safety and security procedures
What We Are Looking For
The successful candidate will be:
- Experienced in hotel reception, ideally within a busy hotel environment
- Confident using Opera Cloud and able to navigate the system efficiently
- A naturally warm and welcoming person who genuinely enjoys looking after guests
- Comfortable working alone and taking ownership of the shift
- Highly organised with excellent attention to detail
- Able to multitask and prioritise effectively when the hotel is busy
- Calm and professional when dealing with difficult or unexpected situations
- Confident handling payments and guest accounts
- A strong communicator with good written and verbal English
- Flexible and willing to support other departments when required
- Reliable, professional and well presented
The Person
This role will suit someone who enjoys being at the heart of hotel operations and takes pride in delivering excellent guest service.
You will often be the first and last impression a guest has of Marwell Hotel, so your attitude, professionalism and ability to make guests feel welcome are incredibly important.
Because there is only one Receptionist on shift, we need someone who is comfortable working independently, can think on their feet and doesn't need constant supervision.
What We Offer
- Competitive salary
- Hotel staff benefits
- Training and development opportunities
- A varied and hands-on role within a busy hotel
- The opportunity to be part of the hotel's ongoing transformation
- Supportive management team
- Employee discounts across the hotel
Interested?
If you are an experienced hotel Receptionist who is confident with Opera Cloud, enjoys working independently and has a genuine passion for guest service, we would love to hear from you.
Apply today to join the team at Marwell Hotel.
Pay: £12.71 per hour
Expected hours: 16.0 – 24.0 per week
Work Location: In person
