Job Role: Service Manager
JM Refrigeration are seeking a proactive, organised and confident Service Manager to join our busy service office. Working closely with our Technical and Operation desks, you will be the first point of contact for new and existing customers, ensuring every enquiry, callout and update is handled professionally and efficiently.
This role is central to the smooth running of our service operation. You will manage job logging, plan and allocate engineers, monitor progress on site, and keep clients fully informed. Strong communication, clear decision‑making and the ability to stay calm in a fast‑paced environment are essential.
You will also take ownership of key administrative tasks within our job management system, including job card processing, service calendar management, repair estimates and other administrative tasks.
Experience in planning and scheduling reactive breakdowns and planned preventative maintenance is required. Refrigeration industry experience is preferred, but we welcome candidates from similar technical service sectors involving reactive work, engineer coordination and customer management. Leadership experience is advantageous.
Why Join JM Refrigeration?
We are a family‑run business with a close‑knit, supportive office team. We value hard work, consistency and a positive attitude. Everyone has the opportunity to grow, take on additional responsibilities and progress within the company. If you want a role where your contribution genuinely matters and is rewarded, you’ll fit right in.
Key Responsibilities:
· Dealing with customer enquiries & updates.
· Reactive breakdown planning & planned maintenance scheduling.
· Organising & providing engineer’s workload efficiently.
· Checking & processing engineers job cards and documents.
· Creating, sending and processing job estimations.
· General computer-based office administration tasks.
Key Skills & Attributes:
· Excellent communication & customer service skills.
· Leadership and people management.
· Organised & efficient.
· Comfortable in fast-paced environments.
· Good initiative & flexibility.
Benefits:
· 20 Days Holiday plus Bank Holidays.
· Birthday Holiday: extra annual day for your birthday.
· Additional accrued Service Holidays after 2 years’ Service.
· Weekly Timed Served Bonus starting after 2 years’ Service and increasing thereafter
· New Starter Bonus Scheme. (£500 in 2x 6-Monthly Instalments)
· Annual Attendance & Performance review bonus.
· NEST Pension Scheme.
Job Type: Full Time
Working Hours: 40 hours per week (8:30 am – 5:00 pm)
Salary: £33,000 – £53,000 Per Annum (Dependant on experience)
Location: JM Refrigeration, Unit 3, Farnworth industrial estate, BL4 7AQ
Pay: £33,000.00-£53,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Application question(s):
- Do you have experience managing mobile work?
- Do you have experience managing reactive breakdowns?
Work Location: In person
