Dental Receptionist (Full-Time)
Location: Fulham, London SW6
Salary: £27,040 - £31,000 per annum (depending on experience)
Hours: Full-time, 40 hours per week
Join One of London's Leading Mixed Dental Practices
Are you an experienced Dental Receptionist who is passionate about delivering exceptional patient care? Would you like to join a friendly, supportive team within a busy, well-established practice where no two days are the same?
We are looking for a motivated, organised and professional Dental Receptionist to become part of our welcoming team at NHS Dentist, a long-established practice serving the Fulham and Earl's Court communities for over 27 years.
Our practice has built an outstanding reputation for patient care, with over 1,300 Google reviews, and is proud to have a large, experienced team comprising 18 dentists, 5 hygienists, 17 dental nurses, 5 receptionists and 2 Treatment Coordinators. We are committed to providing the highest standards of clinical care and customer service in a modern, supportive working environment.
As a dual-service provider, we offer both NHS and private dentistry, including dental implants, Invisalign, periodontal treatment and endodontics. We continually invest in our team, technology and training to ensure we deliver the very best experience for both patients and staff.
Why Join NHS Dentist?
- Competitive salary dependent on experience.
- Complimentary or heavily discounted dental treatment following successful completion of probation.
- Company pension scheme.
- 28 days annual leave (including bank holidays), increasing with length of service.
- Ongoing training and opportunities for professional development.
- Friendly, supportive and experienced team.
- Regular company-funded social events.
- Staff discounts.
- Work within one of London's largest and most established NHS and private dental practices.
- Infection Control Gold Standard practice with an excellent reputation for patient care.
The Role
As the first point of contact for our patients, you will play a vital role in creating a positive and welcoming experience from the moment they arrive or contact the practice.
Working within our busy reception team, you will be responsible for ensuring the smooth day-to-day running of the front desk while always delivering outstanding customer service.
Key Responsibilities
- Welcoming patients in a friendly, professional and caring manner.
- Managing appointments and clinician diaries using EXACT dental software.
- Answering telephone calls, emails and patient enquiries efficiently and professionally.
- Booking, amending and confirming appointments.
- Processing patient payments and handling billing queries accurately.
- Maintaining accurate patient records and ensuring confidentiality.
- Managing referrals and correspondence.
- Liaising with dentists, nurses, hygienists and treatment coordinators to ensure the smooth running of the practice.
- Resolving patient queries and concerns with empathy and professionalism.
- Maintaining a clean, organised and welcoming reception area.
About You
We're looking for someone who is:
- An experienced Dental Receptionist with at least one year's experience.
- Friendly, approachable and confident communicating with patients.
- Highly organised with excellent attention to detail.
- Calm under pressure and able to multitask within a busy environment.
- Professional, reliable and punctual.
- A genuine team player with a positive attitude.
- Passionate about delivering exceptional customer service.
Essential
- Minimum 1 year experience as a Dental Receptionist.
- Excellent verbal and written communication skills.
- Strong organisational and administrative skills.
- Ability to work confidently in a fast-paced environment.
- Right to work in the United Kingdom.
Desirable
- Experience using EXACT dental software.
- Knowledge of NHS and private dental practice procedures.
- Understanding of dental terminology.
Working Hours
- Full-time position (40 hours per week).
- Flexibility required to work early or late shift
- Alternate Saturdays are required, with a half-day off in lieu.
Learn More About Us
Visit our social media channels to see what life is like at NHS Dentist and meet our team.
Instagram:
You can also meet our Principal Dentists here:
https://youtu.be/iI98nzF5GQk?si=Ag1Gxu6KAkf36hbR
How to Apply
If you're an enthusiastic and experienced Dental Receptionist looking to develop your career within a busy, friendly and highly respected dental practice, we'd love to hear from you.
Please submit your CV today for consideration.
Tooth & Mouth Ltd (trading as NHS Dentist) is proud to be an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace where everyone is treated with dignity and respect.
Due to the high volume of applications we receive, we regret that we may not be able to provide individual feedback to unsuccessful applicants. We thank all candidates for their interest in joining our team.
Pay: £27,040.00-£33,280.00 per year
Benefits:
- Company events
- Company pension
- Store discount
Ability to commute/relocate:
- London SW6 1NW: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Dental Receptionist: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
