We at Mokoko, based in the south west, and are located in the areas of Bath, Bristol and Portishead. Everything we do is made by hand each day in front of our customers. The simplest is often the most beautiful and that approach is reflected in our menu which focuses on hand made viennoiserie and naturally leavened breads.
We have an exciting opportunity for an Area Manager (Operations) to lead and develop a portfolio of our stores within the Bath market. This role is perfect for a hands-on operator who thrives on driving financial results, implementing and driving brand standards, and coaching store leadership teams to achieve their highest potential.
What you will be doing:
- People and Culture: Coaching and mentoring Store Managers, building an open and honest culture, managing schedules/holiday approvals alongside recruiting future talent for the business.
- Maintaining Standards: Working closely with the Senior management team to implement Mokoko’s set of brand standards. Delivering menu excellence, shop standards, health & safety and food safety compliance.
- Service: Lead by example and set out clear expectations to ensure we are delivering the best customer service for all our guests.
- Driving Performance: Reviewing results, identifying trends using data analytics, and taking decisive action to hit financial targets.
What we are looking for:
- Strong operational background with experience in hospitality or retail. Multi site experience is preferable but not essential.
- High commercial competency with a track record of meeting financial goals.
- Commitment to a 5-day week, including active involvement on weekends when our businesses are at their peak.
- Exceptional communication skills with a clear ability to lead people, manage HR scenarios in collaboration with our partners, and champion local community relationships.
Pay: From £19.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Store discount
Work Location: In person
