Do you thrive on building relationships - whether that's with tenants, contractors or VIP guests - while keeping a busy site running smoothly?
About us
The Science Museum Group is the world's leading group of science museums - home to the Science Museum in London, the Science and Industry Museum in Manchester, the National Science and Media Museum in Bradford, Locomotion in Shildon and the National Railway Museum in York. Together we share a mission to inspire futures, caring for world-class collections and welcoming millions of visitors every year.
This dynamic role is based at the vast Science and Innovation Park in Wroughton, working with the commercial and operations teams that manage the day-to-day functioning of the site, playing a pivotal role in delivering the growth of the Park.
The Park is a 545-acre multi-use site in the stunning Wiltshire countryside, and a vital part of the Science Museum Group’s work. At its heart is the Hawking Building, our world-class collection storage and access facility, where more than 400,000 objects - from microscope slides to railway carriages - and 1.5 million Library and Archives items are cared for and made accessible to the public. The building also welcomes around 15,000 visitors each year.
Beyond collections, the Park plays a key role in the Science Museum Group’s commercial and sustainability ambitions. It supports cultural sector storage, provides space for research and development projects, generates renewable energy, and contributes to biodiversity through tree planting, wildflower meadows and new habitat creation - all within a unique landscape rich in wildlife.
About the role
The Commercial Operations Coordinator plays a pivotal role at the Science and Innovation Park, driving commercial and community engagement across the site and providing high-quality operational and administrative coordination. Supporting the Commercial Delivery Manager and Site Operations Manager, you will help enable the smooth, safe and well-governed day-to-day running of the Park, as well as the growth and delivery of commercial activity that generates income for the Science Museum Group (SMG).
This is a people-focused, administrative and site-facing position within a small, collaborative team. You’ll act as a central point of coordination, logistics and stakeholder engagement, exercising sound judgement and discretion to ensure visitors, tenants, partners and colleagues experience a professional, welcoming and inclusive environment.
As a valued member of the team, you’ll receive full training and development support, with opportunities to grow your career and take part in community activities such as our weekly running clubs and monthly quiz!
This is an 18-month fixed-term contract, working 35 hours per week on site. As events are a key part of life at the Park, the role includes occasional cover for weekend and evening shifts. A full driving licence is essential, as you'll be driving our guests around the site as part of the role - a car is provided.
About you
We're keen to see applications from candidates who have experience of working in a busy, customer-facing environment and who bring solid administrative skills, including comfortable use of the Microsoft Office suite and digital platforms. Stakeholder engagement sits at the heart of this role - you'll be building and managing relationships with a diverse range of people, from tenants and contractors to high-profile VIP guests - so we're looking for someone who can maintain those relationships well, including when situations become challenging. A practical understanding of health and safety standards is important, and experience within marketing or events would be beneficial, though it isn't essential.
This is a varied, active role in a busy and changing operational environment, so you'll need a flexible, initiative-driven approach - no two days will look quite the same. You'll be highly organised and comfortable working on your own, managing your own workload and using your initiative. There's a real physical side to the role too: on event days you could easily clock up 20,000 steps, so you'll need to enjoy being out and about across our 545-acre site rather than desk-bound. Please note that due to the nature of the role and the geography of the Park, a valid UK driving licence and access to transport are essential.
Don’t feel you meet all the criteria? We welcome you to apply even if your experience doesn’t match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under ‘Attachments’ on the vacancy listing on our website for more details about the role and the application process or click ‘Apply Online’ to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you’ll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
Meaningful work. We’re a mission-led organisation where the work you do supports us in Inspiring Futures.- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- Healthcare cash plan. Digital health tools, gym discounts and cashback towards your everyday healthcare costs.
- All our colleagues can access an employee assistance programme and other wellbeing support.
- Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops and cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
