JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facilities Manager
Job Summary
Facilities Manager role working with established client within the technology sector based in London with responsibility of a portfolio of offices across EMEA.
Lead comprehensive facility management services as the primary point of contact for medium-scale portfolios, driving operational excellence and strategic initiatives while supporting senior leadership in delivering quality solutions. Manage facility operations through advanced coordination, budget oversight, and client relationship development, ensuring seamless service delivery across multiple sites or complex facilities while maintaining strong vendor partnerships.
Key Accountabilities
Operational Management
Coordinate complex tenant requirements and lead facility staff and contractor teams.
Develop and implement facility management programmes that significantly reduce operating costs and increase productivity.
Oversee multi-site or complex facility operations ensuring quality service delivery within prescribed budgets.
Lead work assignments for building technicians, vendors, and contractors across expanded portfolio.
Client Interface & Strategic Reporting:
Serve as primary strategic client contact for comprehensive facility management services.
Lead monthly, quarterly, and annual reporting processes with advanced analytics and recommendations.
Drive client satisfaction through proactive service delivery, strategic problem-solving, and relationship expansion.
Maintain comprehensive management systems and implement client policy improvements.
Budget & Financial Leadership
Lead development and management of capital and expense budgets for medium-scale operations.
Execute advanced budget forecasting, variance analysis, and financial performance optimisation.
Interface directly with senior client representatives on strategic financial matters.
Drive cost optimisation initiatives and identify revenue enhancement opportunities.
Vendor & Contractor Management
Lead vendor and contractor relationships ensuring compliance and performance excellence.
Oversee service delivery coordination across multiple locations with minimal operational disruption.
Implement and maintain enhanced safety and compliance standards.
Lead contractor performance evaluations and quality assurance programmes.
Performance Leadership & Innovation
Develop and execute annual performance plans while exceeding Key Performance Indicators.
Lead best practice development and knowledge sharing across the organisation.
Drive continuous operational improvement initiatives and innovation programmes.
Lead safety protocols, emergency response procedures, and business continuity planning.
Essential Qualifications
5-7 years facilities management experience with progressive responsibility.
Proven ability to manage facility operations within £500k-£1m revenue range.
Demonstrated experience with multi-site or complex facility management.
Advanced client interface and relationship management experience.
Comprehensive knowledge of building systems and maintenance protocols.
Advanced proficiency with CMMS and facility management technologies.
FMNA FM002 Job Description / V001 / January 2026 / J.Fowler
Strong understanding of health and safety regulations and compliance management.
Excellent communication, presentation, and organisational skills.
Experience leading teams and managing contractor relationships.
Preferred Qualifications
IFMA certification (FMP required, SFP preferred).
Advanced experience with budget management and financial analysis.
Proven knowledge of vendor management and strategic procurement processes.
Project management certification or extensive coordination experience.
Demonstrated client service delivery and relationship expansion experience.
Experience with performance management and team development.
Knowledge of sustainability and energy management practices.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
