Ref Number
B01-05553
Professional Expertise
Administration and Business Support
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
£43,981-£52,586
Contract Type
Fixed-term
Working Type
Hybrid
Available for Secondment
Yes
Closing Date
30-Aug-2026
PLEASE NOTE THIS IS STRICTLY INTERNAL UCL APPLICATIONS ONLY
This is an exciting opportunity to join UCL’s Service Excellence function and play a key role in configuring and optimising automation, ERP and ESM systems.
Our Service Excellence function is part of the Professional Services Hub which brings together key customer facing and transactional services across different functions: HR, Finance, Commercial, Faculty, Research, Estates, IT & Business Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience.
The University’s Professional Services, which the Hub is a part of, brings together colleagues who perform their work while sitting in the Hub but also outside by binding them together in a common framework of tools, methods, technologies and performance standards.
PLEASE NOTE THIS IS STRICTLY INTERNAL UCL APPLICATIONS ONLY
We are looking for a Systems Configuration and Automation Officer to join our growing Service Excellence team.
Reporting to the Systems Configuration and Automation Manager, you will play a key role in developing and improving UCL’s Enterprise Resource Planning (ERP) and Enterprise Service Management (ESM) systems. You will collaborate with stakeholders across the organisation to enhance system functionality, improve processes, support users, and drive innovation through automation and AI.
This is an exciting opportunity to contribute to large-scale organisational transformation while improving the experience of colleagues across UCL.
You will bring experience in delivering measurable improvements across ERP, ESM, and automation platforms (or similar systems), including undertaking end-to-end testing within these environments. You will also have a strong track record of delivering business process training and conducting effective training needs analysis.
You will possess excellent interpersonal skills, enabling you to build strong and productive relationships with a wide range of stakeholders. Alongside this, you will have strong analytical capabilities, with the ability to interpret and communicate complex information clearly and concisely.
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
