The Mandrake, a boutique lifestyle 5-star luxury hotel nestled in the heart of Central London, is seeking a skilled and experienced Spa Manager to join our world-class spa team for its innovative Damu Spa.
Damu will provide a one-of-a-kind spa offering, taking guests on a transformative journey of rejuvenation and renewal, where advanced treatments blend cutting-edge technology with timeless traditions. Extending the hotel’s existing spiritual wellness offering, Damu will offer a holistic approach, with the experiences targeting visible signs of ageing, and delivering unparalleled results in skin rejuvenation. From head to toe, Damu's treatments will restore vitality and promote holistic well-being
The ideal candidate will have a proven track record in leading the delivery of exceptional spa experiences, in a luxury environment - responsible for overseeing all aspects of spa operations, including staff management, guest services, facility maintenance, and financial performance. Knowledge and experience in of a range of therapies and experience in central London are advantageous.
What you’ll do
· Continuously assess and enhance the spa's offerings, including treatments, amenities, and facilities, to exceed guest expectations and maintain competitiveness in the market
· Stay up to date with Spa trends and advances to be at the forefront of the industry
· Focus on menu creation and development to constantly evolve the offering at Damu
· Develop and implement standard operating procedures (SOPs) to ensure seamless spa operations
· Oversee the day-to-day activities of the spa, including scheduling, inventory management, and facility maintenance.
· Monitor and maintain quality standards for treatments, services, and guest interactions.
· Oversee the hiring, training, and management of spa colleagues, fostering a culture of excellence in guest service and professionalism
· Provide ongoing coaching and performance feedback to enhance employee performance and guest satisfaction.
· Foster a positive work environment that promotes teamwork, creativity, and professional growth.
· Cultivate a culture of exceptional guest service and ensure that guest expectations are consistently exceeded.
· Develop and manage the spa budget, including revenue forecasting, expense control, budgeting, and profitability analysis.
· Drive revenue growth through effective and innovative promotions, sales and marketing initiatives, upselling, and cross-selling strategies.
· Monitor key performance indicators (KPIs) and financial metrics to track progress, guest attraction and retention and identify areas for improvement in revenue growth
· Collaborate with other hotel departments, including sales, marketing, and F&B, to maximize revenue opportunities and create synergy across departments
· Participate in promotional events, marketing campaigns, and partnership activities to promote the spa and drive business growth.
· Handle guest enquiries, feedback, and complaints in a timely and professional manner, striving to resolve issues to the guest's satisfaction.
· Ensure compliance with health and safety regulations and protocols in accordance with industry regulations and brand standards
What we’re looking for
· Proven experience (5+ years) in a managerial role within the luxury spa or hospitality industry.
· Certification or qualification in spa therapy, massage therapy, or a related field is beneficial alongside a strong knowledge of anatomy, physiology, and spa therapy techniques.
· Strong leadership skills with the ability to inspire and motivate a diverse team.
· Excellent interpersonal and communication skills, with the ability to interact confidently with guests, colleagues, and stakeholders at all levels of the business
· Sound business acumen and financial management skills, with the ability to analyse data, set targets, and drive performance.
· A passion for wellness, beauty, and hospitality, with a genuine desire to create memorable experiences for guests.
· Knowledge of spa software systems and booking platforms is beneficial
What you’ll get
· Competitive salary
· Auto enrolment company pension
· Private medical insurance
· Perkbox discount platform membership
· Health and wellbeing programmes
· Staff discounts on hotel amenities and dining
· Employee assistance programmes
Job Type: Full-time
Pay: Up to £45,000.00 per year
Benefits:
- Health & wellbeing programme
Experience:
- Spa Manager: 5 years (preferred)
- Management: 5 years (preferred)
- Luxury Spa: 5 years (preferred)
Work Location: In person
