Housing Officer
Company: AnchorPoint Housing Group
Job type: Full time, permanent
Schedule: Monday to Friday, 37.5 hours per week
Pay: £24,785 per annum
About the Role
AnchorPoint Housing Group is looking for a Housing Officer to join our Lettings and Tenancy Services team. You will manage a portfolio of tenancies and be the first point of contact for residents, sustaining tenancies, coordinating viewings, and making sure our homes are let quickly, compliantly, and to a high standard. It is a varied, people facing role at the heart of what we do.
About AnchorPoint Housing Group
We are a London based housing provider with a simple mission: Stability Starts Here. We deliver safe, compliant, ready to let homes for council referred clients, working closely with London councils, landlords, and letting agents to help people move from crisis into secure, settled accommodation. We put people first, supporting every client with dignity, respect, and professionalism.
Key Responsibilities
- Manage a portfolio of tenancies from allocation and sign up through to termination, making sure agreements are correctly completed, explained, and understood.
- Arrange property viewings, matching available homes to suitable applicants based on household need, affordability, and location.
- Minimise void turnaround times so vacant properties are re let quickly and to the required standard.
- Process tenancy changes. Build an in depth understanding of individual cases, including the challenges around homelessness and homelessness prevention, managing applicant expectations, identifying vulnerable applicants, and applying safeguarding responsibilities appropriately.
- Advise and assist residents eligible for Universal Credit and housing benefit, signposting to money advice and welfare support where appropriate.
- Keep accurate records and documentation to progress cases, escalating in line with the arrears process where necessary.
- Build effective working relationships with support agencies to secure good outcomes for residents.
- Handle enquiries, requests, and complaints promptly and professionally, keeping residents and partners informed throughout.
- Produce clear, accurate correspondence and case notes, and maintain accurate records across our systems in line with data protection requirements.
- Ensure all activity complies with relevant housing legislation, regulatory standards, and AHG policy.
Requirements
- Experience in housing management, lettings, or tenancy management, ideally within the private rented or social housing sector.
- Working knowledge of Universal Credit and housing benefit as they relate to tenancies.
- Awareness of relevant housing legislation and the responsibilities of a landlord.
- Excellent written and verbal communication skills, with the ability to adapt your tone for residents, partners, and colleagues.
- Strong interpersonal skills, organisation and attention to detail, with the ability to manage a varied caseload and competing priorities.
- Confidence using digital systems for record keeping and case management.
- A genuine commitment to great customer service and to safeguarding the welfare of residents.
Desirable
- Experience working with local authorities, referral routes, or support agencies.
- Knowledge of anti social behaviour case management and tenancy enforcement.
- A relevant housing qualification (for example CIH membership or equivalent).
- A full UK driving licence and access to a vehicle for work purposes.
What We Offer
- Hybrid working and a Monday to Friday schedule.
- A supportive, collaborative team where your work makes a real difference.
- Training and development to help you grow your career in housing.
- The chance to help people move into safe, stable homes at a crucial moment in their lives.
How to Apply
To apply, please submit your CV and a short covering letter outlining your relevant experience to [email protected]. We review applications on a rolling basis, so early applications are encouraged.
Due to the volume of applications we receive, we are not always able to respond to everyone. If you do not hear back from us, please assume you have not been selected on this occasion. We would, however, warmly welcome you to reapply in the future.
AnchorPoint Housing Group is committed to safeguarding and promoting the welfare of the people we house, and expects all staff to share this commitment. Appointment may be subject to satisfactory pre employment checks. We are an equal opportunities employer and welcome applications from all backgrounds.
Pay: £24,785.00 per year
Work Location: Hybrid remote in London
