Front of House Manager – Von Crumb schnitzel cafe
Location
Belsize Park, London (NW3)
Job Type
Full-time, Permanent
Salary
40,000 per year
About Us
At Von Crumb, we take proper comfort food seriously. Located in the heart of Belsize Park, we serve high-quality schnitzels, sides, and drinks in a vibrant, welcoming atmosphere. We pride ourselves on top-tier food, genuine hospitality, and creating a space where regulars feel like family and team members love coming to work.
We’re looking for an organised, energetic, and hands-on Front of House Manager to lead our service, manage floor operations, and help drive the restaurant's success.
The Role
As our Front of House Manager, you will be the face of Von Crumb on the floor and the steady hand behind the scenes. You’ll lead by example during busy shifts, coach a passionate team, and ensure every guest leaves raving about both the food and the service.
Key Responsibilities
- Floor & Service Leadership: Lead daily lunch and dinner services with energy and attention to detail. Ensure seamless table flow, guest satisfaction, and swift resolution of any issues.
- Team Management & Training: Recruit, onboard, and train FOH staff. Build a high-performing team focused on attentive service, upselling, and menu knowledge.
- Scheduling & Labour Control: Create weekly shift rotas that balance labour targets with exceptional service standards.
- Operations & EPOS: Oversee daily opening/closing procedures, register reconciliations, and smooth operation of our POS system.
- Standards & Hygiene: Maintain strict standards of cleanliness, food safety, and compliance with health & safety regulations.
- Stock & Inventory: Manage FOH inventory (beverages, cutlery, packaging/consumables), conduct stock counts, and place orders.
What We’re Looking For
- Experience: Minimum 2+ years of supervisor or management experience in a fast-paced casual or premium-casual dining environment.
- Guest-First Mindset: A warm, confident presence who loves hospitality and building connections with local guests.
- Leadership Style: Hands-on leader who leads from the front, stays calm under pressure, and motivates the team.
- Business Acumen: Solid understanding of rota management, labor percentages, and basic FOH cost management.
- Flexibility: Willingness to work evenings, weekends, and peak holiday shifts.
What We Offer
- Competitive salary
- Free shift meals and generous staff discounts for family/friends
- Clear path for personal and career growth as the business expands
- 28 days paid holiday per year
- Pension scheme
Pay: £40,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexible schedule
- Store discount
Work Location: In person
