Role Description
This is a full time, onsite Retail Store Manager role based in the heart of London, Camden. As a Retail Store Manager you'll be expected to oversee daily store operations, including opening and closing procedures, visual merchandising, inventory management, and maintaining store standards.
We are looking for someone to live and breath our Brand values, leading by example, coaching and motivating the store team to deliver excellent customer service and achieve sales targets. The role also includes monitoring performance metrics, ensuring effective loss prevention practices, scheduling, training new team members, coordinating with head office on promotions and product launches, and supporting a positive, inclusive work environment.
About Embassy London
Embassy London is a bold, creative footwear brand rooted in London’s vibrant fashion scene and proudly crafted in the EU. Known for distinctive design, premium materials and exceptional comfort, we create shoes that help our customers express individuality and step confidently outside the ordinary.
As we continue to grow, delivering exceptional customer experiences remains the most fundemental of everything we do, building lasting relationships with our customers and bringing the Embassy London brand to life during every interaction.
Key Responsibilities
Leadership & Team Development
- Lead, motivate and develop the store team to deliver excellent customer service
- Create a positive, high-performing store culture through coaching and feedback
- Manage team scheduling, performance and day to day leadership on the shop floor
Commercial Performance
- Drive store performance across key KPIs including sales, conversion, ATV and UPT
- Analyse store reports and identify opportunities to improve performance
- Encourage strong product knowledge and confident upselling
Customer Experience
- Ensure every customer interaction reflects the Embassy London brand
- Handle customer queries and complaints professionally and efficiently
Operations & Store Standards
- Oversee daily store operations and ensure high standards across the shop floor
- Maintain compliance with company policies, procedures and health & safety standards
- Manage stock control, deliveries and inventory accuracy
- Support the store’s role as a hub for e-commerce fulfilment, ensuring online orders are processed efficiently
Visual Merchandising
- Maintain strong visual merchandising standards that reflect the Embassy London brand
- Ensure the store environment is always welcoming, organised and inspiring
What We're Looking For
- Previous Store Manager or strong Assistant Manager experience in retail
- Proven ability to lead and develop teams
- Strong understanding of retail KPIs and commercial performance
- Excellent communication and organisational skills
- A proactive and hands-on leadership style
- Flexibility to work weekends and varied shifts
Why Join Embassy London?
- Lead a store within a growing fashion brand
- Work in a creative and vibrant retail environment
- Opportunity to develop your leadership experience and progress within the brand
- Employee discount and performance based benefits
If you’re passionate about retail leadership, fashion and delivering standout customer experiences, we’d love to hear from you.
Apply now and Step Out of Line with Embassy London.
Pay: £28,000.00-£32,000.00 per year
Work Location: In person
