We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way.
What Wren offer:
Main Responsibilities:
- Handle customer, showroom, and internal queries via phone, email, and live chat
- Meet personal and team goals set by management
- Manage open orders for multiple showrooms
- Ensure timely and accurate delivery for all customers
- Work both independently and as part of a team to meet targets
- Monitor showroom compliance and report any concerns
- Take ownership of issues and resolve queries efficiently
- Deliver exceptional service with a proactive, solutions-focused attitude
- Flag and report any process issues that impact the customer experience
You must comply with all Health & Safety policies, procedures, and responsibilities outlined within the Integrated Management System
- GCSE Grade C/4 or above in English & Maths
- Confident communicator, both written and verbal
- Strong IT and Microsoft Office skills
- Customer service experience preferred
- Able to work independently and collaboratively
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!
As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
