LOCATION: Heathrow
SHIFT PATTERN: Monday to Friday
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!
ROLE OVERVIEW AND PURPOSE
Working as a key member of the Passenger Requiring Support (PRS) Team, the Equipment Maintenance
Technician is responsible for the inspection, maintenance, servicing and operational readiness of specialist
mobility equipment, including but not limited to Staxi wheelchairs, iCaddy units, Moby chairs and aisle
chairs.
The role ensures all equipment is safe, compliant, clean and fully operational, supporting passengers with
reduced mobility throughout their airport journey. The post holder will take ownership of equipment
performance, reliability and availability, contributing to operational efficiency, safety and continuous
improvement across the PRS service.
- Carry out planned preventative maintenance, inspections and repairs in line with company
procedures and manufacturer guidelines
- Diagnosing faults and recurring issues, taking appropriate corrective action or escalating where
required
- Ensure all PRS equipment meets safety, compliance and operational standards before being
returned to service
- Conduct daily equipment checks and maintain accurate maintenance and inspection records
- Remove defective or unsafe equipment from operation and ensure timely resolution
- Maintain asset registers and track equipment location, condition and usage
- Ensure assets are adequately identifiable so that service and inspection records can be obtainable
- Liaise with suppliers and specialist contractors for repairs and parts where appropriate
- Support operational teams by ensuring equipment is available, correctly distributed and ready for
use
- Support operational teams with implementation of any asset tracking equipment being introduced
to the operation.
- Conduct routine inspections to verify equipment is clean, hygienic and fit for purpose
- Provide guidance to operational colleagues on correct equipment usage and basic handling
practices
- Support the planning and delivery of maintenance schedules to minimise disruption to operations
- Liasing with Operational leads with planned maintenance and maintenance progress.
- Contribute to continuous improvement in initiatives to enhance equipment reliability, safety and
efficiency
- Support internal and client audits, ensuring full compliance and accurate documentation
HEALTH AND SAFETY RESPONSIBILITIES
- Follow all health and safety procedures, policies and safe systems of work
- Ensure all equipment is safe and compliant before returning to service
- Always apply correct manual handling techniques
- Maintain safe working environments across all operational areas
- Identify and report hazards, risks or unsafe practices
- Act as a role model for safe working behaviors
OTHER DUTIES AND RESPONSIBILITIES
- Adhere to company and client policies.
- Participate in training and development.
- Support audits and inspections.
- Carry out reasonable management requests.
Requirements
Experience in a maintenance, engineering or technical support role (desirable)
- Strong mechanical aptitude with the ability to diagnose and resolve faults
- Experience managing equipment, assets or inventory in an operational environment
- Excellent attention to detail and commitment to quality and safety
- Ability to work independently and take ownership of responsibilities
- Good communication skills, with the ability to engage with operational teams and stakeholders
- Basic IT skills for record keeping and reporting
- Reliable, well-organised and proactive approach
- Strong problem-solving skills and ability to prioritise workload
- Ability to read and write in English (at least Intermediate, Upper-Intermediate (desirable)
Benefits
We’re proud to offer a great range of benefits including:
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24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
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Mental Health support and Life Event Counseling
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Get Fit Programme
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Financial and legal support
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Cycle to work scheme
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Access Perks at Work, our innovative employee app where you can find:
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Perks: discounts, gift cards, cashback, and exclusive offers
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Life: Search for resources and tools on topics ranging from family and life to health, money and work
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Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
